Front Desk Agent

Overview

Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.

For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.

As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement.

Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com 

Job Description

The Front Office Agent is responsible for delivering excellent guest service by managing all front desk operations, including check-in, check-out, and guest inquiries. This role serves as the first point of contact for guests and plays a key role in creating a positive and welcoming experience.

Key Responsibilities:

• Greet and welcome guests in a professional and friendly manner.
• Handle check-in and check-out procedures efficiently and accurately.
• Manage room reservations, cancellations, and modifications.
• Respond to guest inquiries, requests, and complaints promptly and effectively.
• Maintain accurate guest records and update systems accordingly.
• Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction.
• Handle cash, billing, and payment transactions in line with hotel policies.
• Provide information about hotel services, facilities, and local attractions.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Follow hotel policies, procedures, and service standards.

Desired Skill & Expertise

• Previous experience in hospitality or customer service is preferred.
• Good communication and interpersonal skills.
• Proficiency in English; additional languages are an advantage.
• Strong problem-solving abilities and attention to detail.
• Professional appearance and customer-focused attitude.
• Ability to work flexible shifts, including nights, weekends, and holidays.