Front Desk Agent
sagehospitality
FULL TIMEđź’° USD 18+/yr
Front Desk Agent
Millennium Hotels And Resorts· Hotel Knickerbocker
About this role
Millennium Knickerbocker Hotel Chicago
Historic Luxury Hotel | Downtown Chicago
Position Overview
The Millennium Knickerbocker Hotel Chicago, an iconic historic hotel located just off the Magnificent Mile, is seeking a polished, service‑driven Front Desk Agent to join our Guest Services team. This role is ideal for a hospitality professional who takes pride in delivering an elevated, personalized guest experience in a high‑volume luxury environment.
As the first and last point of contact, the Front Desk Agent sets the tone for the guest stay — managing arrivals and departures with warmth, discretion, and precision while serving leisure, business, VIP, and group guests in a fast‑paced, full‑service downtown hotel.
Key Responsibilities
- Deliver a gracious, professional welcome throughout the guest journey, from arrival through departure
- Perform check‑in and check‑out procedures with accuracy, efficiency, and attention to detail
- Manage individual and group reservations, room assignments, and guest profiles using Opera PMS
- Verify billing details, payment authorizations, and folios with accuracy and discretion
- Confirm group rooming lists and coordinate personalized services for VIP guests, event attendees, and repeat guests
- Proactively upsell room upgrades and hotel services in a refined, guest‑centric manner
- Resolve guest concerns with sound judgment, professionalism, and a strong service‑recovery approach
- Serve as a knowledgeable concierge resource, offering recommendations on hotel amenities and nearby Chicago attractions
- Maintain clear communication with Housekeeping, Engineering, Bell Services, and Management to ensure seamless operations
- Uphold all brand standards, service expectations, safety, and security procedures
Qualifications & Experience
- Previous front desk or guest services experience preferred; luxury or full‑service hotel experience strongly preferred
- Opera PMS experience preferred
- Prior hotel reservations or guest services experience preferred
- Preferred experience navigating OTA extranets to manage reservations, validate payments, and respond to guest inquiries
- Preferred working knowledge of Microsoft Excel for reports, logs, and guest tracking
- Strong communication and interpersonal skills with a poised, professional demeanor
- Ability to multitask and remain composed in a fast‑paced, high‑volume environment
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Positive attitude with a genuine commitment to service excellence
- Ability to work independently while contributing to a collaborative team environment
Physical & Work Requirements
- Ability to stand for extended periods and perform light lifting as required
- Comfortable working in a busy front desk environment with frequent guest interaction
Work Environment & What We Offer
- 300‑room, historic, full‑service luxury hotel in downtown Chicago
- Competitive hourly pay
- Professional, team‑oriented culture focused on elevated service delivery
- Opportunities for growth within hotel operations
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Frequently Asked Questions
Is the salary disclosed for the Front Desk Agent position at Millennium Hotels And Resorts?
The salary for this Front Desk Agent role at Millennium Hotels And Resorts is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Desk Agent position at Millennium Hotels And Resorts located?
This Front Desk Agent role at Millennium Hotels And Resorts is based in Chicago, Illinois, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Desk Agent role at Millennium Hotels And Resorts full-time or part-time?
This is listed as a Full time position. It is posted as a Front Desk Agent role in the Hotel Knickerbocker department at Millennium Hotels And Resorts.
Which team or department does the Front Desk Agent at Millennium Hotels And Resorts belong to?
This Front Desk Agent position is part of the Hotel Knickerbocker department at Millennium Hotels And Resorts. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Front Desk Agent position at Millennium Hotels And Resorts?
Click the "Apply Now" button on this page. You will be redirected to Millennium Hotels And Resorts's official application portal hosted on workable where you can submit your application directly.
When was the Front Desk Agent job at Millennium Hotels And Resorts posted?
This Front Desk Agent position at Millennium Hotels And Resorts was posted on May 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Desk Agent
Millennium Hotels And Resorts
You'll be redirected to Millennium Hotels And Resorts's official application page on workable.