Front Office Associate

Overview

About Holiday Inn Dubai VillageCircle

Situated in the vibrant Jumeirah Village Circle, Holiday Inn Hotel offers guests a modern retreat with easy access to Dubai’s attractions, including Dubai Marina and Mall of the Emirates. The hotel features 349 spacious rooms and suites, a refreshing outdoor pool, Rayya Wellness Spa, and a fully equipped fitness centre. Dining options include Urban Eatery for local and international cuisine and Risen Café for artisanal coffee and pastries. Guests also enjoy exclusive access to Soluna Restaurants & Beach Club on The Palm Jumeirah, providing both dining and beachside relaxation. Holiday Inn Hotel combines comfort and convenience, making it a perfect base for business and leisure travellers alike. 

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Job Description

As a Front Office Associate, you will be the face of the world’s tallest hotel, delivering a warm welcome, seamless check-in/check-out experiences, and attentive service throughout each guest’s stay. Your professionalism, attention to detail, and guest-first mindset will help define the luxury experience at Ciel.

Key Responsibilities:

• Greet all guests warmly and professionally, ensuring smooth check-in and check-out procedures.

• Handle guest inquiries, requests, and complaints with courtesy and efficiency.

• Ensure accurate room assignments, billing, and payment processing.

• Maintain guest profiles and preferences in the system to enhance personalized service.

• Coordinate with Housekeeping, Concierge, and Engineering to fulfill guest needs.

• Upsell room categories and hotel services where appropriate.

• Respond to phone calls, emails, and internal messages in a timely and professional manner.

• Keep the front desk organized, well-stocked, and presentable at all times.

• Follow company policies and procedures, ensuring guest security and privacy.

• Promote a positive, team-oriented environment with colleagues across departments.

Desired Skill & Expertise

• Previous experience in a front office or guest service role in a 4 or 5-star hotel preferred.

• Knowledge of Opera PMS and front office operations.

• Excellent communication and interpersonal skills.

• High level of attention to detail and problem-solving ability.

• Professional grooming and confident, welcoming attitude.

• Fluent in English; additional languages are a plus.

• Flexibility to work shifts, weekends, and holidays.