General Manager - Ethiopia

Overview

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.

As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com 

Job Description

The General Manager is responsible for the overall leadership, strategic direction, operational performance, and financial success of the organization. The role ensures that business objectives are achieved through effective management of people, resources, operations, and stakeholder relationships while maintaining high standards of service, quality, compliance, and profitability.

• Provide overall leadership and direction for the organization.
• Develop and implement strategic plans, goals, and objectives.
• Drive organizational growth, operational excellence, and long-term sustainability.
• Foster a culture of accountability, innovation, teamwork, and continuous improvement.
• Report to the senior leadership on performance and key initiatives.
• Oversee day-to-day operations across all departments.
• Ensure efficient and effective delivery of services and business activities.
• Establish and monitor operational policies, procedures, and performance standards.
• Identify opportunities for process improvement and operational efficiencies.
• Develop and manage annual budgets, forecasts, and financial plans.
• Monitor financial performance and ensure achievement of revenue and profitability targets.
• Control costs and optimize resource utilization.
• Ensure compliance with financial policies, reporting requirements, and audit standards.
• Lead, motivate, and develop management teams and employees.
• Oversee recruitment, training, performance management, and succession planning.
• Promote a positive and inclusive workplace culture.
• Ensure compliance with labor laws and company policies.
• Ensure high levels of customer satisfaction and service quality.
• Address customer concerns and stakeholder issues effectively.
• Maintain positive relationships with key stakeholders and business partners.
• Ensure compliance with all applicable laws, regulations, and company policies.
• Implement risk management and business continuity strategies.
• Maintain health, safety, security, and environmental standards where applicable.

Desired Skill & Expertise

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 8–10 years of management experience, including at least 5 years in a senior leadership role.
• Proven experience managing operations, budgets, and teams in hospitality sector.
• Strong understanding of business planning, financial management, and organizational development.
• Strategic thinking and leadership.
• Financial and commercial acumen.
• Strong decision-making and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Team leadership and people development.
• Negotiation and stakeholder management skills.
• Change management and organizational development.
• Results-oriented with strong business judgment.