Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
German Customer Support Expert, Barcelona Spain - ES1
Cross Border Talents· BPO_ES1
About this role
We are recruiting tech savvy experts to support the users of a world leader company in in technology services.
Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.
As a Technical Support Expert your responsibilities will be:
- Interact with users via email, phone, and chat
- Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
- Troubleshoot technical questions including software, hardware, and logistic questions
- Escalate complex issues and provide context to the reason for the escalation
To be successful in this role you need:
- Native level of German and C1 level of English
- Previous customer facing experience (B2B or B2C)
- Prior experience in multi-channel customer support
- Experience working within a metric and target focused work environment
- Excellent listening and communication skills, written and verbal
- Demonstrated ability to work through complex technical problems
- Strong attention to detail
What do we offer:
- Full-time (39 hours/week)
- Permanent Contract
- Relocation package: Flight tickets and 600€
- Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week). Work from office in Barcelona
- Salary: 22.000 € gross/year
- Continuous training and development program
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
Frequently Asked Questions
Is the salary disclosed for the German Customer Support Expert, Barcelona Spain - ES1 position at Cross Border Talents?
The salary for this German Customer Support Expert, Barcelona Spain - ES1 role at Cross Border Talents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the German Customer Support Expert, Barcelona Spain - ES1 position at Cross Border Talents located?
This German Customer Support Expert, Barcelona Spain - ES1 role at Cross Border Talents is based in Barcelona, Catalonia, Spain. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the German Customer Support Expert, Barcelona Spain - ES1 at Cross Border Talents belong to?
This German Customer Support Expert, Barcelona Spain - ES1 position is part of the BPO_ES1 department at Cross Border Talents. See the full job description for more information about the team structure and responsibilities.
How do I apply for the German Customer Support Expert, Barcelona Spain - ES1 position at Cross Border Talents?
Click the "Apply Now" button on this page. You will be redirected to Cross Border Talents's official application portal hosted on workable where you can submit your application directly.
When was the German Customer Support Expert, Barcelona Spain - ES1 job at Cross Border Talents posted?
This German Customer Support Expert, Barcelona Spain - ES1 position at Cross Border Talents was posted on Jul 28, 2021. Apply as soon as possible — early applications are often reviewed first.
German Customer Support Expert, Barcelona Spain - ES1
Cross Border Talents
You'll be redirected to Cross Border Talents's official application page on workable.