Technical Customer Support Representative
peraton
🌍 RemoteFULL TIME
German Customer Support Specialist
Speakit· German
About this role
Support customers throughout their online order journey, handling inquiries related to deliveries, payments, returns, and account issues while ensuring a high level of service and data security.
Key Responsibilities
- Manage customer interactions via phone, email, and chat
- Handle orders, refunds, shipping issues, and payment queries
- Liaise with internal teams, couriers, and partners
- Resolve complex cases and escalate when needed
- Maintain high customer satisfaction and meet KPIs
- Fluent German + strong English (C1)
- Strong communication and problem-solving skills
- Detail-oriented and able to work under pressure
- Team player with a proactive mindset
- Flexibility for shift work
Working Hours
- 40h/week, rotational shifts
- Monday–Sunday, 07:00–24:00
- Without accommodation: ~€1,523
- With accommodation: ~€1,200 + housing
- Meal allowance (€7/day)
- Performance bonus up to €150
- Health insurance from day one
- Paid holidays + bonuses
Training
- 15–20 days (Mon–Fri, 09:00–18:00, in English)
Contract
- Fixed-term (~12 months), with potential to become permanent
Frequently Asked Questions
Is the salary disclosed for the German Customer Support Specialist position at Speakit?
The salary for this German Customer Support Specialist role at Speakit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the German Customer Support Specialist job at Speakit remote?
Yes, this German Customer Support Specialist position at Speakit is remote, with team members based in Portugal, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the German Customer Support Specialist role at Speakit full-time or part-time?
This is listed as a Full time position. It is posted as a German Customer Support Specialist role in the German department at Speakit.
Which team or department does the German Customer Support Specialist at Speakit belong to?
This German Customer Support Specialist position is part of the German department at Speakit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the German Customer Support Specialist position at Speakit?
Click the "Apply Now" button on this page. You will be redirected to Speakit's official application portal hosted on workable where you can submit your application directly.
When was the German Customer Support Specialist job at Speakit posted?
This German Customer Support Specialist position at Speakit was posted on May 6, 2026. Apply as soon as possible — early applications are often reviewed first.
German Customer Support Specialist
Speakit
You'll be redirected to Speakit's official application page on workable.