German Customer Advisor - BLG5
Cross Border Talents
Full time
German-Speaking Customer Representative
Cross Border Talents· BPO_TK2
About this role
● Manage outbound calls to existing customers to handle subscription renewals, plan modifications, and service upgrades.
- Proactively reach out to customers nearing renewal dates to discuss their current subscription and available options.
- Provide clear information on pricing, new features, and promotions to support customer decision-making.
- Identify customer needs and recommend appropriate upgrades or changes to enhance satisfaction and retention.
- Accurately process renewals, cancellations, and account updates while ensuring compliance with company policies.
- Maintain detailed records of all customer interactions in the CRM system and follow up as necessary to ensure successful completion of the renewal or upgrade process.
- Collaborate with the customer support and billing teams to resolve any account or payment issues efficiently.
● Advanced proficiency in German
● Strong communication skills
● Sales experience (6 months)
● Team-oriented and collaborative
● Supplementary health insurance
● Meal card
● Discounted MultiSport membership
● Special promotions at various global brands
● Shuttle and road fee
● Stable job and career development opportunities
● Dynamic and supportive team
● Flat hierarchical work order in an international structure
Frequently Asked Questions
Is the salary disclosed for the German-Speaking Customer Representative position at Cross Border Talents?
The salary for this German-Speaking Customer Representative role at Cross Border Talents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the German-Speaking Customer Representative position at Cross Border Talents located?
This German-Speaking Customer Representative role at Cross Border Talents is based in Istanbul, İstanbul, Turkey. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the German-Speaking Customer Representative at Cross Border Talents belong to?
This German-Speaking Customer Representative position is part of the BPO_TK2 department at Cross Border Talents. See the full job description for more information about the team structure and responsibilities.
How do I apply for the German-Speaking Customer Representative position at Cross Border Talents?
Click the "Apply Now" button on this page. You will be redirected to Cross Border Talents's official application portal hosted on workable where you can submit your application directly.
When was the German-Speaking Customer Representative job at Cross Border Talents posted?
This German-Speaking Customer Representative position at Cross Border Talents was posted on Oct 30, 2025. Apply as soon as possible — early applications are often reviewed first.
German-Speaking Customer Representative
Cross Border Talents
You'll be redirected to Cross Border Talents's official application page on workable.