Helpdesk Analyst
agile-defense
Regular
Helpdesk Analyst
About this role
Overview
Help Desk Administrator
Compensation depends on expereince: Range from $40k-$55k
Position Objective:
The Help Desk Administrator position is primarily responsible to ensure all employees’ help desk related concerns are attended to on a timely basis and to assist with the company’s internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis.
Duties & Responsibilities:
- Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
- Provide internal end-user support and training for Windows-based desktops, software and peripherals
- Generate and update support documentation
- User on-boarding and off-boarding
- Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
- Ability to evaluate new technology for compatibility with current system, processes and procedures
- Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
- Maintains asset tracking and IT inventory
- Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
- Assist with application, hardware or system rollouts as needed
Qualifications/Experience:
- Strong technical skills with PC’s
- Ability to explain technical concepts to non-technical users with approachability and empathy
- Experience with installing and troubleshooting hardware and software issues.
- Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
- Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems.
- Experience and knowledge with email system fundamentals.
- Experience with Wi-Fi technology and standards.
- Excellent communication, time management and organizational skill with strong attention to detail.
- Ability to solve problems and interpret variables in situations where only limited standardization exists
- Ability to learn and support new applications
- Self-motivated and able to work without direct supervision or as part of a team.
- A+, Net+ or MCP certifications are a plus.
Tools & Equipment:
- PC, printer, telephone, fax machine, copier, and other office equipment.
Frequently Asked Questions
Is the salary disclosed for the Helpdesk Analyst position at wellingtonsteele?
The salary for this Helpdesk Analyst role at wellingtonsteele is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Helpdesk Analyst position at wellingtonsteele located?
This Helpdesk Analyst role at wellingtonsteele is based in Orange, CT, US, Rochester, NY, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Helpdesk Analyst role at wellingtonsteele full-time or part-time?
This is listed as a OTHER position. It is posted as a Helpdesk Analyst role at wellingtonsteele.
How do I apply for the Helpdesk Analyst position at wellingtonsteele?
Click the "Apply Now" button on this page. You will be redirected to wellingtonsteele's official application portal hosted on icims where you can submit your application directly.
When was the Helpdesk Analyst job at wellingtonsteele posted?
This Helpdesk Analyst position at wellingtonsteele was posted on Sep 18, 2023. Apply as soon as possible — early applications are often reviewed first.
Helpdesk Analyst
wellingtonsteele
You'll be redirected to wellingtonsteele's official application page on icims.