Host

Why us?

At Sage, we celebrate authenticity. Our people-first culture is built on the principle that when we align our people strategy with the needs of our associates, extraordinary things happen. Join us to see why You Belong Here.

Job Overview

Serve as the first point of contact for guests, creating a warm, welcoming, and organized arrival experience. The Host manages reservations, seating flow, and communication between guests and the service team to support smooth operations and an exceptional dining experience.They are an ambassador of happiness and hospitality for all guests and associates.

Responsibilities

ESSENTIAL RESPONSIBILITIES

• Showcase an inherent desire to take care of others.
• Greet guests warmly and promptly upon arrival, ensuring a positive first impression.
• Manage reservations and waitlists to support efficient seating and dining room flow.
• Answer and manage phone calls professionally; book reservations and update reservation systems accurately.
• Escort guests to tables and communicate special requests or needs to service associates.
• Maintain awareness of dining room pacing, table status, and guest flow throughout service.
• Communicate clearly with management, culinary, and service associates to support seamless operations.
• Support the dining room team during peak periods by assisting with menus, table resets, or guest needs.
• Maintain cleanliness and organization of the host stand and entry areas.
• Complete assigned opening, closing, and restocking sidework.
• Attend pre-meal and departmental meetings to stay informed on menu offerings, specials, and service standards.
• Present a clean, professional appearance at all times.
• Maintains a friendly, cheerful, and courteous demeanor at all times.
• Exhibits a kind, welcoming, detail-oriented approach with a strong sense of urgency.

OTHER RESPONSIBILITIES

• All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

• None

BEHAVIORAL FOCUS

At Sage Restaurant Concepts, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

Associates are expected to embody our values in every interaction:

• Serve with Purpose by creating warm, thoughtful guest experiences from the first interaction.
• Always Grow by learning service standards and improving communication and efficiency.
• Give with Heart by supporting fellow associates and contributing to a welcoming environment.
• Earn Trust by being dependable, respectful, and consistent in execution.

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike.

Qualifications

POSITION QUALIFICATIONS

Education/Formal Training

• High school diploma or equivalent preferred.

Qualifications

• Previous hospitality or guest service experience preferred.

Knowledge/Skills

• Basic knowledge of hospitality principles and the role of a restaurant host.
• Ability to communicate effectively with guests, associates, and supervisors.
• Ability to read and follow instructions, reservations, and service notes.
• Manual coordination to operate reservation systems and assist with menus or trays as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift, push, pull, and carry up to 30–50 lbs. as needed.
• Frequent bending, reaching, and handling during service.
• Mobility — ability to move throughout the property and travel up to 300 feet during a shift.
• Continuous standing and walking throughout service.
• Ability to hear and respond to staff, guests, and operational needs in a busy environment.
• Ability to perform multiple tasks simultaneously and maintain organization in high-pressure settings.
• Ability to use tact and professionalism when resolving guest service concerns.

Environment

• Prolonged standing, walking, and carrying throughout shifts in an indoor environment.

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.