Hostess

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality – The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

As a Hostess at Ciel, you are the face of our dining venue — the first smile, the warm welcome, and the lasting impression. You set the tone for every guest’s experience with grace, poise, and attentiveness. From managing reservations to guiding guests to their tables, your role is to ensure a seamless and elegant start to their journey, reflecting the hospitality standards of a world-class, luxury destination.

Key Responsibilities:

• Greet guests with a welcoming smile and professional demeanor as they arrive.

• Manage and coordinate reservations using the booking system, balancing walk-ins and bookings efficiently.

• Escort guests to their tables, provide menus, and offer a brief introduction to the venue and its concept.

• Maintain the cleanliness and presentation of the hostess desk, entrance area, and waiting space.

• Communicate with the service team to ensure smooth seating flow and guest satisfaction.

• Handle guest inquiries, requests, and complaints with courtesy and discretion, escalating as needed.

• Keep an accurate record of guest preferences and VIP details to support personalized service.

• Support promotional initiatives and provide information about special events or offerings.

• Coordinate with other departments for group bookings, special events, and private functions.

• Ensure adherence to all grooming, hospitality, and safety standards.

Desired Skill & Expertise

• Minimum 1–2 years of experience as a hostess in a luxury hotel, fine dining, or high-end venue.

• Excellent interpersonal and communication skills with a naturally friendly disposition.

• Immaculate personal grooming and professional presentation.

• Strong organizational skills and attention to detail.

• Comfortable using reservation systems (e.g., SevenRooms, OpenTable, or similar).

• Ability to remain composed and courteous under pressure.

• Flexibility to work various shifts including evenings, weekends, and holidays.

• Fluency in English is essential; additional languages are a plus.