I2C DS Collection & Dispute Sr Analyst

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer. 

This role will be part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world. 

ITC Collections & Dispute Management Sr Analyst - is responsible for end‑to‑end ownership of customer collections and dispute management activities within the Invoice‑to‑Cash (I2C) process, supporting Johnson & Johnson Global Services Finance. This role supports high‑risk, high‑value customer portfolios and ensures timely cash collection, accurate dispute resolution, and compliance with internal controls and service level commitments. 

Key Responsibilities: 

Collections & Accounts Receivable Management 

• Manage customer collections and open receivables through proactive follow‑ups, customer engagement, negotiation, and dispute resolution techniques 

• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO) 

• Monitor collection performance and KPIs against Service Level Agreements (SLAs) 

• Perform AR forecasting, trend analysis, and root cause analysis on payment behavior 

• Manage Sales Order Releasing activities within defined authority limits 

Dispute Management 

• Own end-to-end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments.  

• Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complex, high‑value, or high‑risk disputes.  

• Manage non-disputed credit transactions and revenue reconciliation activities.  

• Provide guidance and escalation support for complex customer and internal issues to expedite resolution.  

• Participate in or support customer negotiations to resolve disputes and improve payment outcomes. 

• Identify and execute process improvement opportunities, utilize technology tools, and support audit readiness and audit requests. 

Collaboration & Stakeholder Engagement 

• Partner closely with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams. 

• Act as a trusted advisor to internal stakeholders on collection, dispute, and revenue‑related matters. 

• Support management with ad‑hoc analysis, reporting, and special projects as required. 

Qualifications: 

Education: 

• A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline. 

• CPA, CMA, MBA and/or other financial certifications is preferred 

Experience and Skills Required: 

• 2-4 years of relevant work experience  

• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred.   

• Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders. 

• Basic Negotiation skills 

• Analytical and problem solver 

Required Knowledge, Skills, and Abilities:  

(Include any required computer skills, certifications, licenses, languages, etc.) 

Fluent in English for communication, for both oral and written 

Technology proficiency in Microsoft Office and ERP 

Excellent communication skills, with the ability to collaborate with a variety of stakeholders. 

Teamwork spirit and can work under pressure 

Preferred Knowledge, Skills and Abilities:  

(Include any required computer skills, certifications, licenses, languages, etc.) 

Knowledge of SAP systems 

Foreign language capability is a plus 

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.