Business Development Manager - Enterprise | Consultant POD | Bangalore
Apna
Full time
InsideSales and Customer Service Executive
Apna· Sales & Account Management
About this role
Key Responsibilities
- Conduct proactive calls to recruiters to drive platform usage and engagement
- Handle operational tickets raised by internal teams / clients.
- Create and share basic reports (usage, insights) using Excel
- Conduct quick support calls / Google Meet sessions when required for issue resolving.
- Document outcomes and maintain data hygiene in systems
Key Requirements
- 5 Days Work from Office (Monday - Friday), 1 Day WFH - Saturday.
- Working hours - (9:30 am to 6:30pm).
- Strong communication skills (Hindi + English preferred).
- Prior experience in telecalling / customer support / operations roles
- Comfortable with high-volume calling and target-based work
- Basic to intermediate Excel skills (pivot tables, data filtering, basic analysis)
- Ability to multitask between calling and operational work
- Problem-solving mindset and willingness to learn
Good to Have
- Experience in SaaS / hiring / recruitment platforms
- Exposure to CRM tools (Freshworks, etc.)
KPIs / Success Metrics
- Call attempts & connection rate
- Average talk time (~2 hrs/day on calling days)
- Ticket resolution within SLA
- Quality of recruiter interaction & issue resolution
Frequently Asked Questions
Is the salary disclosed for the InsideSales and Customer Service Executive position at Apna?
The salary for this InsideSales and Customer Service Executive role at Apna is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the InsideSales and Customer Service Executive position at Apna located?
This InsideSales and Customer Service Executive role at Apna is based in Bengaluru, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the InsideSales and Customer Service Executive role at Apna full-time or part-time?
This is listed as a Full time position. It is posted as a InsideSales and Customer Service Executive role in the Sales & Account Management department at Apna.
Which team or department does the InsideSales and Customer Service Executive at Apna belong to?
This InsideSales and Customer Service Executive position is part of the Sales & Account Management department at Apna. See the full job description for more information about the team structure and responsibilities.
How do I apply for the InsideSales and Customer Service Executive position at Apna?
Click the "Apply Now" button on this page. You will be redirected to Apna's official application portal hosted on workable where you can submit your application directly.
When was the InsideSales and Customer Service Executive job at Apna posted?
This InsideSales and Customer Service Executive position at Apna was posted on Apr 29, 2026. Apply as soon as possible — early applications are often reviewed first.
InsideSales and Customer Service Executive
Apna
You'll be redirected to Apna's official application page on workable.