IT Help Desk
addi
🌍 RemoteFullTime
IT Help Desk
About this role
Overview
Job Title: IT Help Desk
Location: Victor, NY (Onsite)
Employment Type: 6-month contract to hire
Hours: Monday - Friday (7:30 am - 4 pm)
About the Company
Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.
Overview
Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.
Responsibilities
Key Responsibilities
- Provide first-line technical support via phone, email, and in person
- Troubleshoot hardware, software, and network-related issues
- Support user accounts, password resets, and permissions in Active Directory
- Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
- Set up and configure desktops, laptops, and peripherals
- Escalate more complex issues as needed
- Document tickets, resolutions, and processes
- Deliver strong customer service to internal users
Qualifications
Required Skills & Qualifications
- Experience or exposure to Active Directory (user management, resets, permissions)
- Basic knowledge of Cisco networking (switches, routers, connectivity)
- Comfortable handling phone support and interacting with users daily
- Strong communication and customer service skills
- Ability to work onsite and support users face-to-face
- Basic understanding of Windows environments and IT fundamentals
Preferred
- CompTIA A+, Network+, or similar certifications
- Internship or help desk experience
- Experience with ticketing systems
Frequently Asked Questions
Is the salary disclosed for the IT Help Desk position at wellingtonsteele?
The salary for this IT Help Desk role at wellingtonsteele is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the IT Help Desk job at wellingtonsteele remote?
Yes, this IT Help Desk position at wellingtonsteele is remote, with team members based in Rochester, US. You can work from home or anywhere in the supported regions.
Is the IT Help Desk role at wellingtonsteele full-time or part-time?
This is listed as a OTHER position. It is posted as a IT Help Desk role at wellingtonsteele.
How do I apply for the IT Help Desk position at wellingtonsteele?
Click the "Apply Now" button on this page. You will be redirected to wellingtonsteele's official application portal hosted on icims where you can submit your application directly.
When was the IT Help Desk job at wellingtonsteele posted?
This IT Help Desk position at wellingtonsteele was posted on May 27, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Help Desk
wellingtonsteele
You'll be redirected to wellingtonsteele's official application page on icims.