IT Help Desk Technician
murgadoautomotive
Full time💰 USD 25–35
IT Help Desk Technician
daytonfreight· IT
About this role
Overview
*This is a First Shift Position
As a Helpdesk Technician you will identify, monitor, prioritize, and resolve end user help desk issues while working as a part of a Help Desk team.
Responsibilities
- Communicate effectively with team members, end users, and customers
- Troubleshoot DIDs, VoIP and telephony issues
- Cisco Unified Communications Manager (CallManager)
- Setup and troubleshoot various pieces of IT hardware. (Computers, Printers, Phones)
- On-call rotation
- Install and remove software as needed
- Create tickets and update status as repairs happen
- Escalate items to management or software developers as needed
- Document operating procedures and update with any changes
- Create/Setup user profiles and administer security
Qualifications
- A.S. in Information Technologies or 4 years of Help Desk experience.
- Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge
- Ability to work in both a team environment and independently
- Time Management
- Analytical skills, the ability to solve problems that may come up during a typical workday
- Strong written and verbal communication skills
- Strong interpersonal skills with end users, customers, and management
- Ability to communicate IT terminology to someone that does not understand technical terms
- Example Hardware / Software Deployed and Managed, Desktops/Laptops, IBM iSeries/I (AS/400), Viking paging equipment, Fujitsu Document scanners, Cisco Webex VOIP Phone System, Zebra Handheld Computers, iOS Software, Android devices, HP and Lanier Printers, Windows 11, Microsoft 365, BMC Desktop Management, Chrome, Firefox, and Edge Web Browsers, In-House Developed Software.
Benefits
- Stable and growing organization
- Competitive weekly pay
- Professional, positive and people-centered work environment
- Fast-paced work environment
- Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
- Paid holidays (8); paid vacation and personal days
help desk, IT help desk, IT, IT degree
Frequently Asked Questions
Is the salary disclosed for the IT Help Desk Technician position at daytonfreight?
The salary for this IT Help Desk Technician role at daytonfreight is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Help Desk Technician position at daytonfreight located?
This IT Help Desk Technician role at daytonfreight is based in Dayton, OH, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Help Desk Technician role at daytonfreight full-time or part-time?
This is listed as a FULL TIME position. It is posted as a IT Help Desk Technician role in the IT department at daytonfreight.
Which team or department does the IT Help Desk Technician at daytonfreight belong to?
This IT Help Desk Technician position is part of the IT department at daytonfreight. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Help Desk Technician position at daytonfreight?
Click the "Apply Now" button on this page. You will be redirected to daytonfreight's official application portal hosted on icims where you can submit your application directly.
When was the IT Help Desk Technician job at daytonfreight posted?
This IT Help Desk Technician position at daytonfreight was posted on Jun 18, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Help Desk Technician
daytonfreight
You'll be redirected to daytonfreight's official application page on icims.