IT Support Specialist
onebrief
🌍 RemoteFullTime💰 USD 70K–85K/yr
IT Support Specialist
Treantly· Treantly VA
About this role
Overview
We are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors.
Core Responsibilities
Infrastructure & Network
- Monitor and support network and infrastructure stability.
- Coordinate with Lanworks on firewall and server issues.
- Escalate complex incidents as needed.
Server & Systems
- Support Domain Controller administration.
- Maintain File Server, Database Server, and Remote Desktop systems.
- Perform routine system monitoring and maintenance.
Microsoft 365 & Collaboration
- Manage Microsoft 365 users, licenses, and SharePoint access.
- Coordinate licensing requests with IT Weapons Inc.
Applications & Internal Systems
- Provide daily support for MedaPlus and Bos+.
- Troubleshoot C# and legacy Visual FoxPro components.
- Resolve production issues during business hours.
Telecommunications & Office Systems
- Support telecom systems and office hardware.
- Coordinate printer and fax services with vendors.
Technical Support
- Provide user support for hardware, software, and internet issues.
- Escalate high-impact issues when necessary.
IT Onboarding & Offboarding
- Execute setup and removal of user accounts, devices, and access.
- Follow documented security procedures.
Required Qualifications
- 2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.
- Strong experience in:
- Network and server administration
- Virtualized server environments
- Microsoft 365 administration
- Firewall and security support
- Coding and programming experience, including C#, with ability to troubleshoot production environments.
- Experience supporting legacy systems in live environments.
- Strong coordination experience working with external IT vendors.
- Fluent in spoken and written English with clear communication skills.
- Strong troubleshooting mindset with the ability to respond quickly to operational issues.
- Opportunities for growth and advancement
- Competitive compensation package, including HMO
- Paid time off, including US holidays and vacation
- Full-time (40 hours per week)
- Remote (Philippines-based)
Frequently Asked Questions
Is the salary disclosed for the IT Support Specialist position at Treantly?
The salary for this IT Support Specialist role at Treantly is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the IT Support Specialist job at Treantly remote?
Yes, this IT Support Specialist position at Treantly is remote, with team members based in Philippines, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the IT Support Specialist role at Treantly full-time or part-time?
This is listed as a Full time position. It is posted as a IT Support Specialist role in the Treantly VA department at Treantly.
Which team or department does the IT Support Specialist at Treantly belong to?
This IT Support Specialist position is part of the Treantly VA department at Treantly. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support Specialist position at Treantly?
Click the "Apply Now" button on this page. You will be redirected to Treantly's official application portal hosted on workable where you can submit your application directly.
When was the IT Support Specialist job at Treantly posted?
This IT Support Specialist position at Treantly was posted on Feb 13, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support Specialist
Treantly
You'll be redirected to Treantly's official application page on workable.