IT Support Tech

Overview

About Us

Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since our first clinic opened in 2001, we’ve built a reputation for excellent outcomes, exceptional patient satisfaction, and a workplace where therapists love to work.

Our mission is simple:

• Provide the best outpatient physical, and occupational therapy.
• Make therapy enjoyable for patients.
• Deliver measurable improvements in health and quality of life.

We believe that great therapy starts with great people — and we’re committed to giving our team the tools, time, and support they need to succeed.

Why You’ll Love Working Here

Professional Growth & Mentorship

• Paid Mentorship with weekly one-on-one mentoring with an experienced PT for your first 3 months.
• $1,500 per year for continuing education or student loan repayment — your choice.
• 40 hours of paid CEU time in addition to PTO.
• Access to 50+ free in-house CEU courses taught by expert clinicians.
• Option to participate in residency with the entire cost covered by Team

Competitive Pay & Benefits

• LOW COST medical plan option, plus dental & vision coverage.
• 401(k) match, profit sharing, and generous PTO.
• Competitive salary with monthly bonus opportunities.

Tools That Make a Difference

• No non-compete agreements 
• A strong Equity & Engagement commitment — every team member’s voice matters.

Responsibilities

What You'll do

• Diagnose and troubleshoot hardware and software issues in a primarily Windows environment
• Install, configure and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
• Install, configure and troubleshoot software packages, including operating systems, desktop software and business applications
• Provide support for other office equipment, including networked printers
• Respond to requests for assistance in-person, over the phone, via email, and ticketing system. Manage the processing of these support requests to ensure they are handled in a timely professional manner
• Administer and troubleshoot our internal phone system
• Support antivirus and other security tools
• Coordinate with external vendors for infrastructure maintenance and development
• Conduct projects as directed by the IT Director

Qualifications

What We're Looking For

• Excellent customer service skills
• Experience IT desktop/laptop support
• Good working knowledge of common office equipment, such as printers, fax machines, and projectors
• Has a reliable car to drive to our locations all over Atlanta and surrounding areas
• Travel is unlikely but is possible once or twice per year
• Quick learner, with effective problem-solving skills, and ability to find solutions to new and complex issues
• Familiarity with networking technologies, especially Ethernet, WIFI, TCP/IP, DHCP and DNS
• Detail oriented, organized, and able to keep track of multiple projects and issues independently
• Experience with Windows 10/11 and Microsoft Office environment
• Experience working in a team-oriented, collaborative environment

• Must be committed to Team’s initiative of making DEI a priority - bringing a sense of belonging and empowerment within a diverse workforce

• Most importantly, be a good and kind person