Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
Japanese Customer Support Specialist - Lisbon
Speakit· Japanese
About this role
Are you passionate about helping people and creating exceptional customer experiences?
Are you a fluent Japanese speaker with excellent communication skills?
We are looking for Japanese-speaking Customer Service Representatives to join a leading global platform connecting buyers and sellers. Be part of a dynamic, international team in Lisbon that values empathy, problem-solving, and collaboration.
Responsibilities:
- Support customers via phone, email, chat, and social media
- Mediate disputes between buyers and sellers, ensuring fair and efficient resolutions
- Provide clear and accurate information about products, services, and procedures
- Handle customer queries with patience, professionalism, and empathy
- Collaborate with other departments (Sales, Experts, etc.) to improve the overall Customer Experience
- Identify opportunities for service improvement through customer feedback
- Native or C1 level of Japanese
- Advanced level of English
- Excellent communication and problem-solving skills
- Strong analytical and critical-thinking abilities
- Previous experience in customer service, hospitality, tourism, or retail is a plus
- Ability to multitask and switch between various communication channels
- Team-player mindset and flexibility to work on weekends or public holidays
- Availability to work 40 hours per week and commute to the Lisbon office at least 2 days per week
- Permanent Contract (with a 6-month Probation Period).
- A competitive Annual Gross Base Salary of 18.000€-23.000€ depending on your level, competencies, and overall experience.
- Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
- A Work From Home Allowance to help with your monthly household bills.
- Commuting between your home and our office is covered by the company.
- Amazing Office right in the centre of Lisbon.
Frequently Asked Questions
Is the salary disclosed for the Japanese Customer Support Specialist - Lisbon position at Speakit?
The salary for this Japanese Customer Support Specialist - Lisbon role at Speakit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Japanese Customer Support Specialist - Lisbon position at Speakit located?
This Japanese Customer Support Specialist - Lisbon role at Speakit is based in Lisbon, Lisbon, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Japanese Customer Support Specialist - Lisbon role at Speakit full-time or part-time?
This is listed as a Full time position. It is posted as a Japanese Customer Support Specialist - Lisbon role in the Japanese department at Speakit.
Which team or department does the Japanese Customer Support Specialist - Lisbon at Speakit belong to?
This Japanese Customer Support Specialist - Lisbon position is part of the Japanese department at Speakit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Japanese Customer Support Specialist - Lisbon position at Speakit?
Click the "Apply Now" button on this page. You will be redirected to Speakit's official application portal hosted on workable where you can submit your application directly.
When was the Japanese Customer Support Specialist - Lisbon job at Speakit posted?
This Japanese Customer Support Specialist - Lisbon position at Speakit was posted on Oct 24, 2025. Apply as soon as possible — early applications are often reviewed first.
Japanese Customer Support Specialist - Lisbon
Speakit
You'll be redirected to Speakit's official application page on workable.