Freelancer Korean Player Support Agent
Side
🌍 RemoteFull time
Japanese Player support Tier 1
Side· Player Support
About this role
Description
- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform (JP-EN, EN-JP) language translation and proofreading where necessary.
- Respond and support players issues via chat and email, including but not limited to password resets and more.
- Business hours: 10:00-19:00
- Full remote work within Japan
Requirements
- Fluent reading and writing skills in Japanese (JLPT N1).
- Business level English
- Passionate about the video game industry.
- Strong logical thinking.
- Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective.
- Capable of analyzing and solving information accurately and swiftly within guidelines.
- Possesses a team player mentality.
*This position is only for applicants residing in Japan with a valid working visa
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee*Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000 yen reimbursement or train pass.
Who we are:
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.
Our industry-leading services include codev, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. For more information, visit: http://www.side.inc/
Frequently Asked Questions
Is the salary disclosed for the Japanese Player support Tier 1 position at Side?
The salary for this Japanese Player support Tier 1 role at Side is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Japanese Player support Tier 1 job at Side remote?
Yes, this Japanese Player support Tier 1 position at Side is remote, with team members based in TELECOMMUTE, Tokyo, Japan. You can work from home or anywhere in the supported regions.
Which team or department does the Japanese Player support Tier 1 at Side belong to?
This Japanese Player support Tier 1 position is part of the Player Support department at Side. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Japanese Player support Tier 1 position at Side?
Click the "Apply Now" button on this page. You will be redirected to Side's official application portal hosted on workable where you can submit your application directly.
When was the Japanese Player support Tier 1 job at Side posted?
This Japanese Player support Tier 1 position at Side was posted on Jun 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Japanese Player support Tier 1
Side
You'll be redirected to Side's official application page on workable.