Service Portfolio Manager

accenturefederalservices· 55411449 - AFS ServiceNow
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📍 Arlington, VA

About this role

 
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. 
 
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. 
 
Join us to drive positive, lasting change that moves missions and the government forward!
 

Job Description

The Service Portfolio Manager will manage and maintain the client's Service Portfolio to ensure offerings reflect customer needs and align with program objectives. Analyze service usage and performance data, make portfolio-level decisions, and oversee the lifecycle management process for services from conception to retirement. The Service Portfolio Manager will work with technical teams to evaluate, prioritize, and define service offerings as the clients System evolves. Collaborate with business analysis and customer success teams to align the overall portfolio with organizational goals and market demands. The Service Portfolio Manager will develop and maintain service-related strategy documentation, coordinate with communications to promote offerings, and implement portfolio management tools. Stay current with industry best practices in service portfolio management and ITSM.

Must have:

  • 8 years of experience managing IT/service portfolios and catalogs in a technical enterprise
  • Strong organizational and communication skills
  • Bachelor’s degree (or an additional 4 years of experience)

Security Clearance:

  • Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position 

 

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

 

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:
$106,300—$221,100 USD
 
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
 
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
 
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
 
Requesting An Accommodation 
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
 
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
 
Other Employment Statements 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
 
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
 
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
 
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Frequently Asked Questions

Is the salary disclosed for the Service Portfolio Manager position at accenturefederalservices?
The salary for this Service Portfolio Manager role at accenturefederalservices is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Portfolio Manager position at accenturefederalservices located?
This Service Portfolio Manager role at accenturefederalservices is based in Arlington, VA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Service Portfolio Manager at accenturefederalservices belong to?
This Service Portfolio Manager position is part of the 55411449 - AFS ServiceNow department at accenturefederalservices. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Portfolio Manager position at accenturefederalservices?
Click the "Apply Now" button on this page. You will be redirected to accenturefederalservices's official application portal hosted on greenhouse where you can submit your application directly.
When was the Service Portfolio Manager job at accenturefederalservices posted?
This Service Portfolio Manager position at accenturefederalservices was posted on May 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Portfolio Manager
accenturefederalservices
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