Supplier Relationship Manager

avetta· Supplier Sales, Services, and Support
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📍 Lehi, Utah, United States

About this role

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

SUMMARY

The Supplier Relationship Manager will own a strategic book of high-value suppliers and guide them through the full lifecycle - onboarding, adoption, engagement, renewal, and reactivation. This role blends account management, retention strategy, and consultative upsell into one high-impact motion. The SRM serves as the single point of accountability for supplier retention outcomes while influencing process improvement across multiple departments. This is a hybrid role, working three days a week in our beautiful Lehi office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage a defined portfolio of suppliers with full lifecycle accountability (onboarding through renewal and reactivation)
  • Deliver proactive, data-driven outreach based on health score signals, risk triggers, and lifecycle milestones
  • Forecast renewals accurately using best/worst/likely modeling and document risks, saves, and objections
  • Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen
  • Support cross-sell and upsell opportunities by aligning supplier needs with product value
  • Own escalation recovery and coordinate with Support, Billing, and Onboarding to remove friction
  • Interpret usage data and campaign performance to optimize engagement and retention outcomes
  • Partner with product, billing, and operations teams to influence internal processes and improve the supplier experience

IDEAL EXPERIENCE, EDUCATION & TRAINING:

  • 3–6 years of experience in customer success, account management, renewals, or supplier relationship roles (B2B SaaS or compliance-driven environments strongly preferred)
  • Proven track record managing a book of business with measurable retention or revenue impact
  • Strong communication, objection handling, and commercial negotiation skills
  • Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot); able to forecast and track performance with precision
  • Bachelor’s degree in business, communications, or related field or equivalent combination of education and experience

 

Frequently Asked Questions

Is the salary disclosed for the Supplier Relationship Manager position at avetta?
The salary for this Supplier Relationship Manager role at avetta is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Supplier Relationship Manager position at avetta located?
This Supplier Relationship Manager role at avetta is based in Lehi, Utah, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Supplier Relationship Manager at avetta belong to?
This Supplier Relationship Manager position is part of the Supplier Sales, Services, and Support department at avetta. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Supplier Relationship Manager position at avetta?
Click the "Apply Now" button on this page. You will be redirected to avetta's official application portal hosted on greenhouse where you can submit your application directly.
When was the Supplier Relationship Manager job at avetta posted?
This Supplier Relationship Manager position at avetta was posted on May 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Supplier Relationship Manager
avetta
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