Customer Success Manager

About AppsFlyer

At AppsFlyer, we believe every challenge is an invitation to innovate. As a global leader in mobile measurement and marketing analytics, we empower marketers to make smarter decisions through data. With 25 offices around the world, we are united by curiosity, collaboration, and a shared passion for helping our customers succeed.

About the Role

We are seeking a Customer Success Manager (CSM) to join our high-performing team in Ho Chi Minh City.
This is a high-impact role supporting a portfolio of Enterprise customers across a variety of industries — including, gaming, finance, and entertainment.

As a trusted advisor and strategic partner, you will guide customers through their growth journey—maximizing the value of the AppsFlyer platform, aligning on business goals, and delivering measurable impact. You’ll play a central role in nurturing long-term relationships, enabling product adoption, and ensuring overall customer success.

What You’ll Do

• Serve as the primary point of contact for an enterprise portfolio of customers, managing the full post-sales lifecycle from onboarding through renewal.
  
  
• Collaborate closely with Account Managers and customer stakeholders to define clear success plans and proactively lead execution.
  
  
• Lead periodic Executive Business Reviews (EBRs) with senior stakeholders to review business outcomes, product adoption, and strategic alignment.
  
  
• Deliver tailored training sessions, product demos, and webinars to drive adoption and engagement across customer teams.
  
  
• Analyze customer usage data, key success metrics, and platform performance to surface insights and identify areas for optimization.
  
  
• Act as the customer’s internal advocate—translating feedback into actionable insights for our Product, R&D, and Support teams.
  
  
• Identify opportunities for upsell and expansion by understanding evolving business needs and aligning them with AppsFlyer’s offerings.
  
  
• Collaborate cross-functionally with global teams including Sales, Solutions Architects, Product, and Technical Support.

What You Bring

• 5+ years of experience in Customer Success, Account Management, or related strategic client-facing roles within SaaS, AdTech, or MarTech.
  
  
• Proven track record of managing large, complex accounts and influencing stakeholders at all levels—including C-level.
  
  
• Native Vietnamese and professional proficiency in English, both written and spoken.
  
  
• Exceptional communication and presentation skills, with a focus on storytelling, value articulation, and business impact.
  
  
• Strong technical aptitude with an ability to engage in discussions around APIs, SDKs, deep linking, and data integration.
  
  
• High degree of self-discipline, accountability, and attention to detail, excellent collaboration skills and experience working with cross-functional, multicultural teams.
• Resilient and adaptable, with the ability to thrive in fast-paced, high-pressure environments and respond effectively to change and ambiguity.

Nice to Have

• Exposure to mobile marketing, martech, or analytics platforms.
• Understanding of SDKs, APIs, or mobile attribution tools.
• Experience working with product or technical teams.
• Familiarity with AI-powered tools and workflows that enhance customer success, productivity, and decision-making.

Why Join Us?

At AppsFlyer, you’ll join a team that’s globally connected, values curiosity, and believes in making an impact beyond titles. 

As a Customer Success Manager, you’ll work alongside some of the best minds in MarTech, gain exposure to industry-leading clients, and play a key role in shaping digital transformation journeys across Vietnam’s most innovative businesses.

AppsFlyer fosters a culture where learning, innovation, and personal development are actively supported. Your contributions during this time will be both visible and meaningful—not just to our internal teams, but to the customers whose success you’ll help drive. 

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive environment. We encourage all qualified candidates to apply—even if you don’t meet every requirement listed.