IT Operations Specialist

factory· Engineering
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📍 San Francisco, CAFullTime

About this role

Factory is seeking an IT Operations Specialist to help build and operate the internal technology foundation for a fast-growing engineering organization.

IT Operations Specialist Responsibilities

In this role, you will own the systems, devices, access controls, and workflows that keep our team productive and secure, from onboarding and offboarding to SaaS administration, endpoint management, and internal IT automation.

What you will do and achieve:

  • Own day-to-day IT operations across Okta, Google Workspace, GitHub, Slack, Rippling, and related SaaS systems.

  • Manage employee onboarding, offboarding, account provisioning, access reviews, email, groups, and device setup.

  • Configure, maintain, and troubleshoot employee laptops, with a focus on macOS and occasional Windows support.

  • Support endpoint management, device compliance, MFA, password policies, and other security controls.

  • Triage and resolve access, hardware, software, Wi-Fi, email, and productivity-tool issues quickly and pragmatically.

  • Maintain accurate IT inventory, documentation, support tickets, and repeatable operational workflows.

  • Partner with Security and Engineering on access requests, GitHub administration, SaaS approvals, and infrastructure-related IT changes.

  • Identify opportunities to automate recurring IT workflows as Factory scales.

  • Coordinate with vendors, external partners, and internal stakeholders to keep IT operations running smoothly.


Qualifications

  • 3+ years of IT support, helpdesk, or systems administration experience preferred.

  • Working knowledge of macOS environments, with occasional Windows support.

  • Familiarity with Okta, Google Workspace, GitHub, Slack, MDM, and other common business software.

  • Strong troubleshooting, communication, and customer service skills.

  • Ability to prioritize tasks and work independently.

  • Relevant certifications such as CompTIA A+ or Network+ are a plus.

  • This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)

Frequently Asked Questions

Is the salary disclosed for the IT Operations Specialist position at factory?
The salary for this IT Operations Specialist role at factory is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Operations Specialist position at factory located?
This IT Operations Specialist role at factory is based in San Francisco, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Operations Specialist role at factory full-time or part-time?
This is listed as a FullTime position. It is posted as a IT Operations Specialist role in the Engineering department at factory.
Which team or department does the IT Operations Specialist at factory belong to?
This IT Operations Specialist position is part of the Engineering department at factory. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Operations Specialist position at factory?
Click the "Apply Now" button on this page. You will be redirected to factory's official application portal hosted on ashby where you can submit your application directly.
When was the IT Operations Specialist job at factory posted?
This IT Operations Specialist position at factory was posted on May 18, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Operations Specialist
factory
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