Operations Support Analyst
avepoint· Technology
About this role
As an Operations Support Analyst, you will:
- Provide technical support to end users on various technical issues and problems relating to hardware and software.
- Responds, documents, resolves or escalates incidents, change request or service tickets in a timely manner in accordance to Service Level Agreements.
- Uphold the service level requirements and strives for continuous service improvement by providing quality technical support to end users.
- Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays.
- Able to identify interdependencies when analysing problems and developing creative solutions with supervision.
- Displays a sound judgement when making decisions and demonstrates initiative when situation calls for action.
EXPERIENCE AND SKILLS NEEDED
- Diploma from a recognized polytechnic (preferable IT related)
- Prior experience in technical support and usage of ticketing systems
- Excellent interpersonal and communication (verbal and written) skills with demonstrated customer service mind-set and ability to engage multiple stakeholders
- Basic salesforce administration experience
- A team player
- Resourceful, adaptable and able to work with minimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast-paced environment
- Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point and Excel
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Frequently Asked Questions
Is the salary disclosed for the Operations Support Analyst position at avepoint?
The salary for this Operations Support Analyst role at avepoint is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Support Analyst position at avepoint located?
This Operations Support Analyst role at avepoint is based in Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Operations Support Analyst at avepoint belong to?
This Operations Support Analyst position is part of the Technology department at avepoint. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operations Support Analyst position at avepoint?
Click the "Apply Now" button on this page. You will be redirected to avepoint's official application portal hosted on greenhouse where you can submit your application directly.
When was the Operations Support Analyst job at avepoint posted?
This Operations Support Analyst position at avepoint was posted on Jul 24, 2025. Apply as soon as possible — early applications are often reviewed first.
Operations Support Analyst
avepoint
You'll be redirected to avepoint's official application page on Greenhouse.