Project Coordinator

avepoint· Technology
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📍 Singapore

About this role

We are looking for an experienced Project Coordinator to support the management and operations of a digital platform. If you have a strong background in project coordination, service support, and stakeholder management, we want to hear from you!

JOB SUMMARY

Digital Platform Operations Coordinator to support the management and development of our digital platform. The ideal candidate will have a strong background in project management, service support, and user experience.

 

KEY RESPONSIBILITIES

Business & Platform Operations:

  • Assist in business operations and coordination with training partners and customers.
  • Assist and coordinate with various divisions in daily operations and escalations.
  • Monitor issues, work items, and their resolution.
  • Participate in project implementation processes.
  • Develop and test cross-functional Standard Operating Procedures (SOPs).
  • Create and maintain Business Continuity Planning (BCP) frameworks.
  • Establish and implement Risk Assessment frameworks.

Service Support:

  • Manage all tickets that are inbound for the platform as Level 1 resolution officer.
  • Implement and manage a SaaS/PaaS Service Support Centre.
  • Develop user-facing service support content for the platform and website.
  • Monitor support tickets and ensure quality resolution delivery.

Training & Documentation:

  • Assist in onboarding training service providers, shipping lines, and users to the platform.
  • Develop and maintain content related to user onboarding.

QUALIFICATIONS

  • 3+ years of experience in project coordination, preferably in a digital platform environment.
  • Experience with SaaS/PaaS platforms and service support systems.
  • Proficiency in creating and maintaining documentation, including SOPs and user guides.
  • Strong stakeholder management and coordination skills.

 

 

 

Join us in transforming our processes and enhancing our organizational effectiveness! Apply now!

 

 

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

Frequently Asked Questions

Is the salary disclosed for the Project Coordinator position at avepoint?
The salary for this Project Coordinator role at avepoint is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Project Coordinator position at avepoint located?
This Project Coordinator role at avepoint is based in Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Project Coordinator at avepoint belong to?
This Project Coordinator position is part of the Technology department at avepoint. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Project Coordinator position at avepoint?
Click the "Apply Now" button on this page. You will be redirected to avepoint's official application portal hosted on greenhouse where you can submit your application directly.
When was the Project Coordinator job at avepoint posted?
This Project Coordinator position at avepoint was posted on Feb 27, 2025. Apply as soon as possible — early applications are often reviewed first.
Project Coordinator
avepoint
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