Technical Associate

About AvePoint

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure business resiliency in the modern digital workplace.  
At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you! 

Job Description:

We are a dynamic and innovative company seeking a motivated and enthusiastic Technical Associate to join our team. This is a unique opportunity to gain hands-on experience in technical support and project management through our 6-month AvePoint Technical Enrichment Program (ATEP). As a Technical Associate, you will be an integral part of our team, working closely with our project management team. This program is designed to provide you with a comprehensive understanding of the various aspects of our operations, while also giving you the opportunity to contribute to our ongoing projects.

Responsibilities:

• Support and participate in the planning, execution, and finalization of projects according to strict deadlines and within budget, focusing on learning the core aspects of project management.
• Assist in the development and implementation of product support strategies.
• Assist in coordinating and managing project tasks and deliverables under the guidance of senior project managers.
• Utilizing your knowledge of our software to deliver effective resolutions and answers to customer issues and inquiries under supervision.
• Participate in team meetings and provide input on possible improvements to products and processes.
• Offers insights and suggestions that contribute to the team’s objectives, under the mentorship of more experienced colleagues.
• Collaborate with cross-functional teams to ensure smooth project progression.
• Assist in the preparation of project proposals, timeframes, schedule, and budget.
• Monitor and track project performance and report any issues to the project manager.
• Provide administrative support and other tasks as needed.

Qualifications:

• A recent graduate of a related IT field (IT, Computer Science, Engineering, Business, Management, etc.)
• Strong interest in project management and technical support.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Benefits:

• Gain hands-on experience in a professional work environment.
• Develop skills in project management and technical support.
• Opportunity to work with and learn from experienced professionals.
• Potential for a full-time position upon successful completion of the apprenticeship.

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.  

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