Customer Support

apolloio· Support
Apply Now ↗
📍 Hybrid, Manila

About this role

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

The Role
 
The Product Advocate position is open to residents of The Philippines, specifically in the Metro Manila area. and requires full English fluency. 
 
Apollo.io is seeking dedicated and knowledgeable people to join Apollo.io as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo’s values-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.

Responsibilities

  • Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support.  
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.

Required Qualifications

  • Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment
  • Excellent english communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.
    *Note: If you are studying or have finished a data science or engineering degree we will happy to consider your application if you don't meet the minimum proven experience requirement previously mentioned

Preferred Qualifications

  • Background in SaaS or technology-focused roles.
  • Experience analyzing customer feedback to inform product or process improvements.
  • Familiarity with tools like Jira, Salesforce, and REST API integrations.
  • Strong foundational knowledge of integration and filtering systems.
  • Basic programming knowledge.

We are AI Native

Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.

Why You’ll Love Working at Apollo

At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. 

Learn more here!

Frequently Asked Questions

Is the salary disclosed for the Customer Support position at apolloio?
The salary for this Customer Support role at apolloio is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support position at apolloio located?
This Customer Support role at apolloio is based in Hybrid, Manila. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Support at apolloio belong to?
This Customer Support position is part of the Support department at apolloio. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support position at apolloio?
Click the "Apply Now" button on this page. You will be redirected to apolloio's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Support job at apolloio posted?
This Customer Support position at apolloio was posted on May 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support
apolloio
Apply for this role ↗

You'll be redirected to apolloio's official application page on Greenhouse.