Clinical Account Manager
About this role
About Judi Health
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:
- Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
- Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
- Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.
Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.
Capital Rx is seeking a strategic, client-focused professional to lead and develop strong relationships with key decision-makers in the healthcare space. In this role, you'll oversee account management, ensuring client satisfaction, retention, and trend management, while analyzing pharmacy data to provide actionable insights. You’ll collaborate with clients to develop clinical strategies, execute contract renewals, and contribute to process improvements. If you’re passionate about delivering exceptional service and driving healthcare innovation, we’d love to hear from you!
- Establish and develop relationships with key client decision-makers, understand their healthcare strategy and goals, determine how Capital Rx can best help them achieve their desired results
- Provide oversight of client account management team with a focus on member and client satisfaction, trend management, and client retention
- Partner with account team members to provide best-in-class member and client service
- Support member issue resolution at client-level
- Identify and contribute to process improvement efforts within the team
- Responsible for management and execution of client contractual requirements
- Responsible for client retention including execution of contract renewals
- Analyze and interpret pharmacy claims data to identify clinical trends and insights for individual clients
- Meet with clients to discuss clinical trends, review relevant pharmacy data, and provide recommendations with supportive rationale for clinical management strategies
- Interpret current pharmacy and healthcare trends and provide proactive recommendations
- Incorporate treatment & practice guidelines, clinical education, and pharmacy pipeline details into client presentations
- Comprehend and effectively explain formulary and clinical programs to clients, including member experience
- Communicate drug information to clients and respond to plan-specific clinical inquiries
- Analyze and evaluate pharmacy benefit reporting and create ad-hoc reports as requested
- Build and manage strong relationships with third-parties who also service our clients
- Support general business needs and operations, as required
- Certain times of year may require meeting participation, testing, claims review, or other requirements outside of standard business hours, including weekends.
- Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance
- Bachelor of Pharmacy (B.S. Pharmacy) or Doctor of Pharmacy (PharmD) degree from an accredited institution, with record of strong academic performance
- Relevant experience for at least three (3) years in pharmacy - health plan, managed care, or pharmacy benefits management (PBM) experience preferred; or completion of managed care residency
- Prior account management experience preferred
- Proficient in Microsoft Office Suite with emphasis on Microsoft Excel
- Experience working with large datasets and analyzing raw data in Excel
- Ability to balance multiple complex projects simultaneously
- Exceptional written and verbal communication skills
- Flexible, highly organized, and able to shift priorities easily
- Attention to detail & commitment to delivering high quality work product
- Ability to travel and present to small and large groups
- Travel estimated not to exceed 25%
All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy.
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