Field Services Technician (Mexico)
About this role
Join Our Team as a Field Service Technician
Are you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Field Service Technician who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly onsite.
Why You’ll Love Working Here
Purpose-Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support.
Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.
Team-Oriented Environment – Work closely with colleagues at all levels of the organization in a collaborative, service-focused culture.
Meaningful Impact – Your work directly supports productivity, learning, and day‑to‑day operations across the organization.
Benefits Overview
- Savings / Monthly 13% cap
- Pantry Vouchers – 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations – 12 days after the first year
- Anniversary Bonus – 10 days of base salary
- Vacation Premium – 40% first year
- Major Medical Insurance (you and immediate family)
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time Off
- Maternity/Paternity Time Off
- Ergonomic Chair (remote roles only)
- 250 pesos monthly stipend (internet & electricity – remote roles only)
Role Overview
Location: On-Site (Monterrey, Mexico)
Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday–Friday, with willingness for weekend/holiday coverage
Pay Rate: 23,000 MXN (monthly)
Additional: Transportation assistance available
Your Mission as a Field Service Technician
- Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line
- Monitor support queues and big-screen tracking systems to identify, prioritize, and respond to issues in real time
- Install, maintain, and repair computers, servers, peripherals, and related IT equipment
- Provide technical support for software applications, databases, and client service platforms
- Interface with third-party vendors to troubleshoot and resolve technical issues and service disruptions
- Troubleshoot and resolve hardware, software, and service outages efficiently
- Ensure software license compliance across supported environments
- Maintain accurate inventory records and safeguard IT assets
- Perform work in active field environments (bending, kneeling, climbing as needed)
- Complete additional duties as assigned
What You Bring to the Team
Education & Experience
- High School Diploma or GED (required)
Skills & Abilities
- Basic computer literacy and familiarity with technical software
- Strong troubleshooting and problem-solving skills
- Good verbal and written communication skills
- Must have intermediate English proficiency (reading, writing & speaking)
- Ability to work independently and collaboratively
- Professional, customer-focused approach
- Strong organization and time management skills
Additional Requirements
- Ability to lift/carry up to 70 lbs (32 kg)
- Comfortable working in varying physical field conditions
Why This Role Matters
As a Field Service Technician, you are a trusted technical partner—ensuring systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support.
This role is open to applicants in Mexico only.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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