CRM Engineer
About this role
Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
Meet The Team
The CRM team focuses on building lasting relationships with our users from the moment they first encounter Fever. By analyzing customer behavior and mapping the entire lifecycle, we create personalized experiences that keep users engaged and coming back.
We craft targeted communications, special offers, and data-driven insights to strengthen loyalty and improve every interaction.
Join us and help turn first-time users into lifelong fans.
What You'll Do
- In this role, you will lead global CRM initiatives focusing on its growth and development.
- Strategic Campaign Design & Execution: Lead the planning, creation, and execution of CRM campaigns across multiple channels (email, push notifications, SMS, WhatsApp), aimed at engaging, retaining, and growing the user base and the revenue generated through these channels.
- Data-Driven Optimization: Analyze user behavior, campaign performance, and customer feedback to continuously improve messaging, segmentation, and overall CRM effectiveness.
- Cross-Functional Collaboration: Work closely with marketing, product, and data teams to align CRM strategies with business goals, ensuring a seamless and personalized user journey across all touchpoints.
Who You Are
- You have a bachelor's in engineering (civil, industrial, telecommunications, or aeronautics) or a background in maths, statistics or data analytics.
- At least +3 years of experience in a CRM relative role.
- A high level of English. Speaking Spanish is a plus.
- Proven experience in Salesforce Marketing Cloud or any other similar marketing automation platform
- Experience in strategy consulting and strategy or analytics roles at top tech firms is a significant advantage
- Data-driven person who brings numbers to strategic and business decisions
- Generate high business impact based on your decisions
- Excellent interpersonal skills with a proven ability to manage and influence multiple stakeholders while working effectively across teams, disciplines, and business cases.
- Understanding any coding language is preferred (SQL, R, Python…)
- Proactive problem-solver and an opportunity-seeker
Why You’ll Love It Here
- Attractive compensation package with room to grow.
- 40% discount on all Fever events and experiences + free Candlelight voucher.
- Flexible remuneration with Cobee: meals, transport, training, and nursery support (tax-exempt).
- Payflow: option to access part of your salary in advance.
- Taxdown: help optimizing and filing your taxes.
- Private health & dental insurance with Cigna: 100% covered by Fever. You can also add your family members via flexible remuneration.
- Wellhub membership for gym and wellness access: 100% covered by Fever up to the Silver plan.
- Language learning support: English and Spanish lessons.
- Hybrid work setup: home office friendly with a central Madrid office location.
- Snacks, drinks, and fresh fruit are always available at the office.
- Dynamic international team: a young, talented group creating a great work environment.
#LI-hybrid #LI-fulltime
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
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You'll be redirected to feverup's official application page on Greenhouse.