Head of Communications
About this role
About Gigs
At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.
Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.
Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.
If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.
Things We Care About
We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.
- Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
- Ownership. If you see something broken, fix it. We don't wait for permission.
- Customer Obsession. Our customers' product is our product.
- Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
- First principles. We don't ask how things have been done before. We ask why they were done that way at all.
The Role
As our Head of Communications, you’ll shape how Gigs shows up. We are the first in our category and our ambition is to build a beloved brand. In partnership with Gigs’ leadership, marketing, people, and product teams, you will design and execute a communications strategy that builds our reputation, attracts enterprise customers, and top talent.
Gigs is at a unique inflection point and we have lots of stories to tell. The ideal candidate combines exceptional strategic storytelling skills with strong execution to turn these stories into headlines.
The role is based in either one of our US Hubs (San Francisco or New York).
What you’ll do
- Build our communications function: Run a communications function that catalyzes Gigs’ growth and brand ambitions.
- Shape and evolve Gigs company narrative: Working closely with internal teams, partners, and customers, you will lead the messaging work that defines how Gigs is perceived.
- Establish Gigs’ executive positioning: Elevate the profiles of Gigs founders and executive team through securing speaking slots, podcast appearances, and media opportunities.
- Run media and analyst relations: Own and expand our journalist, analyst, and influencer relationships in the US and beyond.
- Proactively source stories: You’ll always be on the lookout for the next announcements, sourcing opportunities across internal and external stakeholders.
What We Are Looking For
- Deep communications and media relations expertise: 10+ years of experience running communications for high-growth tech companies or top-tier agencies.
- US media insider: You hold strong connections with top US tech and business media: these are just one ping away for you and have an extensive track record of securing impactful coverage.
- Brand builder: You understand what great looks like when establishing a brand from scratch. Ideally, you have defined narratives for new categories before.
- Execution oriented: You have a strong execution mindset and are comfortable delivering under tight deadlines, remain calm under pressure, and know how to prioritize.
- Trusted advisor: You’re a calming presence, great listener, and comfortable providing honest guidance on topics within your field: also when selling a “no” or providing alternative options.
Work At Gigs
At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.
What We Offer
At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan
Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.
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You'll be redirected to gigs's official application page on Greenhouse.