Senior Customer Success Representative (Creators)

💰 £70,000 + quarterly bonus + significant equity

📍 Salary based on London. Other locations may vary.

Fanvue is one of the fastest-growing creator monetisation platforms globally. We’re an AI-powered, creator-first platform helping creators connect, engage, and earn directly from their audiences at scale. Following our recent Series A, Fanvue has surpassed $100M+ in annual recurring revenue, with triple-digit year-on-year growth, supporting hundreds of thousands of creators and millions of fans worldwide.

As Fanvue scales deeper into mainstream markets, retention and creator performance become mission-critical. This role exists to raise the performance bar within Creator Success and ensure our highest-earning creators continue to grow, retain, and compound their revenue on the platform.

🎯 The Role

We’re hiring a Senior Creator Success Representative to be the benchmark individual contributor within our Creator Success team.

This is a hands-on, commercially accountable role. You will own relationships with some of our most important creators, drive retention and revenue outcomes, and set the standard for execution, ownership, and professionalism across the team.

You are not here to “manage tickets.” You are here to drive measurable impact.

🚀 What You’ll Do

• Own and grow a portfolio of top-earning creators with full accountability for retention and revenue

• Consistently deliver 100%+ month-on-month retention across key creators

• Identify churn risks and expansion opportunities using behavioural and performance data

• Share actionable, data-driven insights that help creators earn more

• Improve Net Revenue Retention by proactively driving monetisation optimisation

• Educate creators on new features, monetisation tools, and platform best practices

• Increase creator satisfaction and NPS through proactive engagement

• Partner cross-functionally with Product, Support, Moderation, Growth, and Sales to improve outcomes

• Act as a visible performance benchmark for the wider CS team

👀 Who You Are

• A proven high performer in Creator Success, Customer Success, or Account Management

• Strong track record of growing revenue and retention across an existing book of business

• Comfortable being directly accountable for commercial outcomes

• Highly data-literate and confident using dashboards, metrics, and performance insights

• Excellent communicator who builds trust with high-value creators

• Experienced operating cross-functionally in fast-moving environments

• Competitive, self-driven, and motivated by exceeding targets

• Someone who raises standards simply through how you operate

✨ You’ll Thrive Here If

• You want to be the strongest individual contributor on the team

• You enjoy owning high-stakes creator relationships

• You are motivated by targets, accountability, and visible impact

• You take pride in outperforming expectations

⚠️ You’ll Struggle Here If

• You prefer reactive support over proactive ownership

• You are uncomfortable with revenue and retention accountability

• You are satisfied with average performance

• You avoid difficult commercial conversations

🌍 Why Join Fanvue?

• Sunday Times Best Places to Work, two years running. We don't just say we have great culture, we prove it

• Fanvue supports hundreds of thousands of creators and millions of fans globally. The problems you solve here are real and immediate

• AI-native engineering: we are not bolting AI on. It is core to our product and how we build

• A company that values deep technical excellence, not just management progression

• Series A momentum: triple-digit growth means the problems you solve today define the platform for years

• Work alongside engineers who have shipped at scale across leading tech companies

• Fully remote with unlimited PTO, flexible working hours, a London office and WeWork access when you want it

• Salary reviews every six months, we don't wait for annual cycles to recognise your growth

• Travel and office budgets for team off-sites or kitting out your home setup

• Benefits package including gym memberships, apps, and more we're actively building out

⭐ Fanvue is for Everyone

We know that diverse teams build better products. Even if you do not meet every requirement, we encourage you to apply. Potential, mindset, and ambition matter just as much as experience.