Account Manager, Enterprise Growth Strategy
extend· Merchant Success (560)
About this role
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
About the Role:
As an Account Manager, Enterprise Growth Strategy you will be primarily focused on driving growth and strategy for Extend’s largest omnichannel merchants. This is a critical role centered on existing account growth, strategic relationship management, and optimization. This role requires a deeply strategic thinker with a proven track record in management consulting or dynamic startup environments who can translate high-level goals into actionable, measurable plans for our most strategic partners. The ideal candidate will be based in the San Francisco Bay Area.
What You'll Do:
- Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants.
- Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.
- Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth.
- Perform quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands.
- Drive go-to-market strategies and adoption of new product features across your book of business.
- Manage promotional strategy and marketing development budgets.
- Deepen strategic relationships by building multi-threaded connections within merchant organizations, from C-suite executives to ICs.
- Collaborate with cross-functional leaders (Risk, Analytics, Marketing) to support merchant growth.
- Author long-term business plans, thinking at a deeply strategic level about optimization and growth.
- Inform product roadmaps and features by gathering customer feedback and conveying market needs.
What We're Looking For:
- Bachelor’s degree with 5-7 years experience in a dynamic startup environment and/or Big 4 management consulting experience.
- A talent for breaking down complex problems and the ability to translate high-level goals into relevant and actionable plans.
- In-depth understanding of value drivers in revenue share business models.
- Strong executive presence with demonstrated ability to engage C-suite executives and senior stakeholders.
- Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills.
- Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, and scope.
- Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels.
- Exceptional cross-functional management skills to work with internal product, strategy and operational teams to achieve results.
- Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, etc.) is a plus.
Expected Pay Range: $140,000 OTE (On Target Earnings)*
*The listed OTE represents the target for this role. Final compensation, including base salary and variable components, will be commensurate with experience and may be adjusted for candidates who exceed minimum qualifications.
Travel: Estimated 15-20% travel to client sites and other locations as needed.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
Frequently Asked Questions
Is the salary disclosed for the Account Manager, Enterprise Growth Strategy position at extend?
The salary for this Account Manager, Enterprise Growth Strategy role at extend is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Account Manager, Enterprise Growth Strategy position at extend located?
This Account Manager, Enterprise Growth Strategy role at extend is based in San Francisco, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Account Manager, Enterprise Growth Strategy at extend belong to?
This Account Manager, Enterprise Growth Strategy position is part of the Merchant Success (560) department at extend. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Account Manager, Enterprise Growth Strategy position at extend?
Click the "Apply Now" button on this page. You will be redirected to extend's official application portal hosted on greenhouse where you can submit your application directly.
When was the Account Manager, Enterprise Growth Strategy job at extend posted?
This Account Manager, Enterprise Growth Strategy position at extend was posted on Feb 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Manager, Enterprise Growth Strategy
extend
You'll be redirected to extend's official application page on Greenhouse.