Service Representative

cottinghambutlerinsuranceservicesinc· SISCO Service
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📍 Dubuque, Iowa, United States

About this role

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you.

We are seeking driven, energetic, and customer focused candidates for our Service Representative position. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated.

Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm. 

Essential Functions:

  • Answer customer inquiries on benefits plans
  • Process Medical/Dental Claims
  • Ability to learn/retain large amounts of technical information
  • Navigate multiple record keeping systems

What We're Looking For:

  • Strong communication (verbal and written) skills
  • The ability to multi-task and have great attention to detail
  • Ability to work with customers of diverse background and dispositions
  • Preferred Licensed in Life and Health, or obtain within 180 days of employment (paid study time)

Experience

  • Prior customer service experience
  • Medical or call center experience is a plus

Full-Time Benefits - Most benefits start day 1

  • Medical, Dental, Vision Insurance
  • Flex Spending or HSA
  • 401(k) with company match
  • Profit-Sharing/Defined Contribution (1-year waiting period)
  • PTO/Paid Holidays
  • Company-paid ST and LT Disability
  • Maternity Leave/Parental Leave
  • Subsidized Parking
  • Company-paid Term Life/Accidental Death Insurance

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

 

Frequently Asked Questions

Is the salary disclosed for the Service Representative position at cottinghambutlerinsuranceservicesinc?
The salary for this Service Representative role at cottinghambutlerinsuranceservicesinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Representative position at cottinghambutlerinsuranceservicesinc located?
This Service Representative role at cottinghambutlerinsuranceservicesinc is based in Dubuque, Iowa, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Service Representative at cottinghambutlerinsuranceservicesinc belong to?
This Service Representative position is part of the SISCO Service department at cottinghambutlerinsuranceservicesinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Representative position at cottinghambutlerinsuranceservicesinc?
Click the "Apply Now" button on this page. You will be redirected to cottinghambutlerinsuranceservicesinc's official application portal hosted on greenhouse where you can submit your application directly.
When was the Service Representative job at cottinghambutlerinsuranceservicesinc posted?
This Service Representative position at cottinghambutlerinsuranceservicesinc was posted on Apr 2, 2025. Apply as soon as possible — early applications are often reviewed first.
Service Representative
cottinghambutlerinsuranceservicesinc
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