Service Supervisor

cottinghambutlerinsuranceservicesinc· SISCO Service
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📍 Dubuque, Iowa, United States

About this role

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology.

We’re looking for a people‑focused, results‑driven Service Supervisor to join our growing team. In this role, you’ll develop motivated, high‑performing employees and ensure our clients receive accurate, timely, and exceptional service. Your leadership will directly shape the experience of both our team and our customers.

Essential Functions:

  • Ensure direct reports meet performance and accuracy goals.
  • Lead, coach, and develop team members through training, feedback, and recognition.
  • Oversee hiring, supervision, and retention of service staff; conduct performance reviews and support professional growth.
  • Share daily/weekly feedback with Quality Assurance and Operations to identify trends and training needs.
  • Maintain turnaround times and call standards that meet or exceed client and SISCO expectations.
  • Manage daily workflow and projects related to PPO and Provider Maintenance

Experience:

  • Medical claims and customer service supervisor experience preferred 

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

Frequently Asked Questions

Is the salary disclosed for the Service Supervisor position at cottinghambutlerinsuranceservicesinc?
The salary for this Service Supervisor role at cottinghambutlerinsuranceservicesinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Supervisor position at cottinghambutlerinsuranceservicesinc located?
This Service Supervisor role at cottinghambutlerinsuranceservicesinc is based in Dubuque, Iowa, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Service Supervisor at cottinghambutlerinsuranceservicesinc belong to?
This Service Supervisor position is part of the SISCO Service department at cottinghambutlerinsuranceservicesinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Supervisor position at cottinghambutlerinsuranceservicesinc?
Click the "Apply Now" button on this page. You will be redirected to cottinghambutlerinsuranceservicesinc's official application portal hosted on greenhouse where you can submit your application directly.
When was the Service Supervisor job at cottinghambutlerinsuranceservicesinc posted?
This Service Supervisor position at cottinghambutlerinsuranceservicesinc was posted on Jan 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Supervisor
cottinghambutlerinsuranceservicesinc
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