Senior Product Manager

📍 London | 🏢 3 days in office

Product at Capital on Tap 🚀 Our Product team sits at the heart of everything we build. We move fast, work closely with engineering, and obsess over outcomes for our customers. The Customer Experience group owns the customer portal and main user interface functionality a customer has with our platform from the moment they're approved through to how they use rewards, spend their money, and interact with our product every day.

What You'll Be Doing 🗃️

• Own the customer experience and rewards product roadmap, from ideation through to launch and iteration.
• Own end to end flows in App and Desktop customer portal.
• Define, measure, and analyse KPIs using both qualitative and quantitative research to drive prioritisation.
• Work closely with engineering, design, and data teams to deliver high-quality product improvements at pace.
• Work intuitively with AI tools to create wireframes, mock-ups, and user flows to communicate product thinking clearly across the business.
• Identify and resolve friction points in the customer journey, with a relentless focus on retention and satisfaction.
• Collaborate with stakeholders across operations, compliance, and commercial to deliver joined-up customer outcomes.

Our Values & Culture 🌞

• Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
• Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We're Looking For 🔎

• High-cadence shipping: You ship meaningful updates every few weeks.
• Cross-platform expertise: Experience across iOS, Android, and Web.
• Full ownership: You manage the entire release lifecycle from planning to post-launch.
• Real scale: Experience managing products with hundreds of thousands of users.
• Commercial acumen: Entrepreneurial gut instinct, and intuitive analytical understanding of economics and product outcomes.
• Executive presence: Comfortable presenting directly to C-suite leadership.

Bonus: Experience with rewards, loyalty programmes, or subscription billing systems

Interview Process 🤝

• Stage 1: A quick 30-minute virtual intro with our Talent team to get to know you.
• Stage 2: A 1-hour technical session with 2 members of the Product team. We can host you in the office or meet virtually.
• Stage 3: An onsite 60-90 minute final chat with the Director of Product.

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.