Agente de Call Center
encora10· CSA Billable
About this role
Job Title: Call Center Agent
Key Skills: Customer Service, Call Handling, English B2, CRM Tools, Microsoft Office, Communication Skills, Email & Chat Support, Problem Solving
Experience: +4 YOE.
Location: Mexico.
Mode: Onsite – Av. Reforma #342, Mexico City (Full-time, Monday to Friday).
We at Coforge are hiring Call Center Agent (#21647) with the following skill set.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone calls, email, and chat, providing timely and high-quality support.
- Resolve customer inquiries, complaints, and requests in a professional, friendly, and service-oriented manner.
- Accurately document customer interactions, follow up on cases, and escalate complex issues to the appropriate teams when needed.
- Meet service performance metrics, maintain customer satisfaction, and stay updated on internal processes, products, and services.
Required Skills & Qualifications
- 4+ years of experience in call center, customer service, or customer support roles.
- Mandatory B2 English level with the ability to communicate effectively in Spanish and English.
- Strong verbal and written communication skills with a customer-oriented mindset.
- Experience providing support through phone, email, and chat channels.
- Basic computer proficiency, including Microsoft Office and CRM or similar tools.
- Strong problem-solving skills and ability to handle customer concerns efficiently.
- Ability to work under pressure and meet service-level objectives and KPIs.
- Excellent organizational skills with attention to detail and time management.
- Strong teamwork and collaboration skills.
- Availability to work onsite at Av. Reforma #342, Mexico City, full-time Monday to Friday.
Preferred Skills:
- Service-oriented attitude with empathy and adaptability.
- Experience working in high-volume customer support environments.
- Familiarity with customer service performance metrics and quality standards.
Posted On: 29-05-2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Frequently Asked Questions
Is the salary disclosed for the Agente de Call Center position at encora10?
The salary for this Agente de Call Center role at encora10 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Agente de Call Center position at encora10 located?
This Agente de Call Center role at encora10 is based in Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Agente de Call Center at encora10 belong to?
This Agente de Call Center position is part of the CSA Billable department at encora10. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Agente de Call Center position at encora10?
Click the "Apply Now" button on this page. You will be redirected to encora10's official application portal hosted on greenhouse where you can submit your application directly.
When was the Agente de Call Center job at encora10 posted?
This Agente de Call Center position at encora10 was posted on May 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Agente de Call Center
encora10
You'll be redirected to encora10's official application page on Greenhouse.