Call Center Agent

encora10· CSA Billable
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📍 Mexico

About this role

Job Title: Call Center Agent 

Key Skills: Customer Service, Banking Support, English B2, Call Center Operations, Data Entry, Customer Communication, Problem Solving, Upselling & Cross-selling

Experience: +1 year of experience in Customer Service or Call Center roles.

Location: Mexico.

Mode: Onsite - Monday to Saturday, 6:00 AM to 4:00 PM

We at Coforge are hiring Call Center Agent (#21648) with the following skill set.

Key Responsibilities

  • Handle inbound customer calls in a professional and courteous manner.
  • Communicate fluently in English and Spanish while delivering excellent customer service.
  • Provide accurate information regarding banking products, services, and policies.
  • Resolve customer inquiries during the first interaction without unnecessary transfers.
  • Complete follow-ups within committed timelines.
  • Maintain customer confidentiality and comply with internal policies and procedures.
  • Accurately enter, update, and verify customer information in internal systems.
  • Initiate and complete required documentation and request forms.
  • Use computer systems for call tracking, troubleshooting, and data entry.
  • Educate customers on banking products and services, identifying upselling and cross-selling opportunities when appropriate.
  • Identify opportunities for process improvements that enhance productivity and customer satisfaction.
  • Continuously update knowledge of banking products, services, and procedures.
  • Perform additional assigned duties as required.

Required Skills & Qualifications

  • B2 English proficiency (mandatory).
  • High school diploma or equivalent.
  • Prior experience in customer service or call center environments.
  • Strong verbal communication skills and professional telephone etiquette.
  • Basic computer skills and ability to perform data entry.
  • Strong problem-solving skills and customer-oriented mindset.
  • Ability to work in a fast-paced onsite call center environment.

Preferred Skills:

  • Knowledge of banking products, services, and procedures.
  • Previous experience supporting banking or financial services customers.
  • Experience handling upselling and cross-selling opportunities.

Posted On: 29-5-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Frequently Asked Questions

Is the salary disclosed for the Call Center Agent position at encora10?
The salary for this Call Center Agent role at encora10 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Center Agent position at encora10 located?
This Call Center Agent role at encora10 is based in Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Call Center Agent at encora10 belong to?
This Call Center Agent position is part of the CSA Billable department at encora10. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Center Agent position at encora10?
Click the "Apply Now" button on this page. You will be redirected to encora10's official application portal hosted on greenhouse where you can submit your application directly.
When was the Call Center Agent job at encora10 posted?
This Call Center Agent position at encora10 was posted on May 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Center Agent
encora10
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