Platform Engineer

As a Senior Platform Engineer at Encora, your role is to lead efforts and ensure the reliability, availability, and performance of applications and platforms.

As a Senior Platform Engineer your role is to lead efforts and be responsible for both uplifting and maintaining our client’s evolving technology platforms, infrastructure, applications, and technology controls.

As a Senior Platform Engineer, the role will include both oversight for production operations of systems, as well as development/engineering of solutions to maximize system reliability & automation. You’ll work with a global team responsible for end-customer-facing, business-critical applications. You will partner with Infrastructure, SRE, and Development teams to identify issues and improve system reliability.

Your Responsibilities

• Coaching and mentoring fellow team members
• Handle deployments to AWS and Kubernetes platforms
• Provide support for the AWS and Kubernetes platforms, focusing on the customer-facing applications the team supports
• Manage mobile applications in the App and Play stores, including deployments
• Automate deployment processes and develop and refine infrastructure as code
• Work with a global team to ensure high availability and scalability within the platform
• Collaborate with SREs to resolve platform-related issues
• Use Splunk and similar tools to monitor and troubleshoot platform issues
• Handle content delivery by utilizing contentful templates

Qualifications

• Experience as a Site Reliability Engineer (SRE) and/or Platform Engineer
• Superb written and oral communication skills
• Extensive experience with observability and monitoring, especially with OpenTelemetry, Splunk, AppDynamics, and Datadog
• Experience with AWS, Kubernetes, and/or OpenShift
• Background in DevOps practices – Exposure to how pipelines are setup and how to debug issues if any error occurs as part of deployment
• Scripting experience with Python, Node.js, or TypeScript
• Good debugging skills to dig deep and figure out the root cause of the problem in quick turnaround time
• Experience with disaster recovery, business continuity planning, Linux, and shell scripting
• Possess a “Can Do” attitude, with a view to moving the business forward
• Demonstrated skill and passion for operational excellence and solution delivery
• Experience in applying compliance requirements, industry best practices, and external knowledge

Preferred Qualifications

• A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field
• Consulting experience
• Deep background working in an Agile methodology
• Knowledge of cloud-native application architecture design patterns
• Proven ability to assist in leading small to medium-sized teams
• ITIL Foundation certification
• AWS, Azure, or GCP certifications