Service Now Engineer
encora10· APAC DU
About this role
Service Now Engineer
Important Information
Location: Singapore
Key Responsibilities
- Configure and support ServiceNow ITSM modules such as Incident, Problem, Change, Request, and Service Catalog.
- Manage and maintain CMDB health, governance, and data relationships.
- Support ITAM processes including hardware/software asset lifecycle management, discovery, and compliance tracking.
- Develop workflows, business rules, integrations, UI policies, and automation within ServiceNow.
- Work closely with infrastructure, security, operations, and business teams to gather requirements and implement solutions.
- Support ServiceNow integrations with monitoring, discovery, and third-party enterprise tools.
- Perform platform upgrades, enhancements, troubleshooting, and production support activities.
- Ensure adherence to ITIL processes and ServiceNow best practices.
- Prepare technical documentation and provide operational support when required.
Key Requirements
- Strong hands-on experience in ServiceNow ITSM.
- Good experience managing CMDB and CI relationship mapping.
- Experience in ITAM including hardware and software asset management.
- Hands-on experience in ServiceNow workflow development and scripting.
- Knowledge of Discovery, IntegrationHub, MID Server, or APIs is preferred.
- Familiarity with ITIL processes and enterprise IT operations.
- Good stakeholder communication and problem-solving skills.
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality
Frequently Asked Questions
Is the salary disclosed for the Service Now Engineer position at encora10?
The salary for this Service Now Engineer role at encora10 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Now Engineer position at encora10 located?
This Service Now Engineer role at encora10 is based in Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Service Now Engineer at encora10 belong to?
This Service Now Engineer position is part of the APAC DU department at encora10. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Now Engineer position at encora10?
Click the "Apply Now" button on this page. You will be redirected to encora10's official application portal hosted on greenhouse where you can submit your application directly.
When was the Service Now Engineer job at encora10 posted?
This Service Now Engineer position at encora10 was posted on May 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Now Engineer
encora10
You'll be redirected to encora10's official application page on Greenhouse.