Customer Success Manager

blackduck· 2080 - CSM
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📍 Bengaluru, India

About this role

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

 
Customer Success Manager
 
The Customer Success Manager is a trusted resource to the Customer Success & Global Renewals teams, helping support customer journeys and adoption efforts leveraging a digital-first engagement strategy. You will leverage your strong customer management, technical and business acumen to ensure you achieve the required customer renewal targets for your book of business. The ideal candidate will have experience in supporting enterprise software deployments, taking a consultative approach to working with customers and partners and a passion for customer advocacy.
 
General Responsibilities
  • Support the adoption efforts of small and medium sized customers
  • Respond to inbound requests for enablement, customer management and support case review.
  • Interface with Customer Success teams supporting their transactional overhead
  • Develop basic proficiency with all Black Duck solutions
  • Proactively share feedback from the customer with professional services, product management, technical support, and sales teams
  • Monitor the adoption rates of assigned accounts; help align customer use case with their business objectives
  • Maintain and manage customer databases
  • Maintain strong customer retention rates aligned with corporate goals
  • Partner with Sales by identifying new business opportunities for expanding the footprint
  • Orchestrate and schedule digital adoption campaigns to customer contacts at the appropriate stage of the customer journey.
Qualifications and Experience
  • 4+ year’s account management, customer success or technical support experience in enterprise software
  • Understanding of the software development lifecycle, application security and/or related field
  • Proven skill with juggling multiple account management activities at a time while maintaining strong attention to detail
  • Excellent verbal and written communication and virtual presentation skills
  • Ability to work independently and to collaborate effectively across functions.
  • Fluency in Korean or Japanese languages is a plus (but not mandatory)
Education and Certifications
  • Bachelors' degree in a related field

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager position at blackduck?
The salary for this Customer Success Manager role at blackduck is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at blackduck located?
This Customer Success Manager role at blackduck is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Success Manager at blackduck belong to?
This Customer Success Manager position is part of the 2080 - CSM department at blackduck. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at blackduck?
Click the "Apply Now" button on this page. You will be redirected to blackduck's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Success Manager job at blackduck posted?
This Customer Success Manager position at blackduck was posted on Jun 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
blackduck
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