1103-Customer Success Manager (PPC Advertising)

gofasti· Sales & Customer Relations
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🌍 Remote📍 Remote

About this role

We Make Remote Work Remarkable • TopTalent from LatAm

Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.

We need an English-fluent Customer Success Manager (PPC Advertising), based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

  • Serve as the primary point of contact for assigned clients.
  • Lead recurring calls with franchisors and franchisees to discuss campaign performance, goals, and opportunities.
  • Present PPC performance reports and insights to non-technical stakeholders.
  • Build and maintain strong client relationships to drive customer satisfaction and retention.
  • Translate client objectives, feedback, and business needs into clear briefs for the media buying team.
  • Identify and escalate potential account concerns, including wasted spend, intent mismatches, conversion tracking issues, and performance risks.
  • Coordinate with internal teams to ensure client expectations and campaign strategies remain aligned.
  • Document client meetings, action items, and account updates within the CRM.
  • Ensure timely follow-up on client requests and maintain a high level of customer service

Requirements:

  • 3+ years of experience in a Customer Success Manager, Client Success, or client-facing account management role.
  • 1+ year of hands-on experience with Google Ads campaigns.
  • Strong understanding of: Match types, Performance Max campaigns, Negative keywords, Conversion tracking and PPC performance metrics and optimization principles
  • Experience managing client relationships and leading client-facing meetings.
  • Ability to present campaign performance and recommendations to non-technical stakeholders.
  • Strong ability to explain technical advertising concepts in a clear and accessible way.
  • Excellent organizational, communication, and problem-solving skills.
  • Proactive mindset with the ability to identify issues before they impact client satisfaction.
  • Native-level English communication skills, both written and verbal.

It's a Plus:

  • Experience working with franchise or multi-location businesses.
  • Experience in a digital marketing agency environment.
  • Familiarity with CRM platforms and customer success best practices.

Compensation:

  • The Salary range offered for this position varies from (USD) $2,000 - $2,500 per month, depending on seniority and skillset.
  • This position is for an independent contractor, through a payroll platform.
  • The talent will work REMOTELY allocated at our client. 

Here are the steps for this process:

Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding. 

Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process. 

Note for Candidates Approached Directly:
If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.

Thank you!

Frequently Asked Questions

Is the salary disclosed for the 1103-Customer Success Manager (PPC Advertising) position at gofasti?
The salary for this 1103-Customer Success Manager (PPC Advertising) role at gofasti is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the 1103-Customer Success Manager (PPC Advertising) job at gofasti remote?
Yes, this 1103-Customer Success Manager (PPC Advertising) position at gofasti is remote, with team members based in Remote. You can work from home or anywhere in the supported regions.
Which team or department does the 1103-Customer Success Manager (PPC Advertising) at gofasti belong to?
This 1103-Customer Success Manager (PPC Advertising) position is part of the Sales & Customer Relations department at gofasti. See the full job description for more information about the team structure and responsibilities.
How do I apply for the 1103-Customer Success Manager (PPC Advertising) position at gofasti?
Click the "Apply Now" button on this page. You will be redirected to gofasti's official application portal hosted on greenhouse where you can submit your application directly.
When was the 1103-Customer Success Manager (PPC Advertising) job at gofasti posted?
This 1103-Customer Success Manager (PPC Advertising) position at gofasti was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
1103-Customer Success Manager (PPC Advertising)
gofasti
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