QA Automation Engineer
About this role
About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
Dialpad’s QA team ensures the quality and reliability of our AI-first platform across web, mobile, and backend systems.
As a QA Automation Engineer, you will be a hands-on contributor responsible for automation execution and quality ownership of specific features/modules, leveraging modern tools and AI-assisted development to improve speed and coverage.
This position requires a hybrid work arrangement, with three days in the office. The role reports to the Manager of Quality Assurance, who is located in Bangalore.
What you’ll do
- Build, execute, and maintain UI and API automated tests (Playwright/Selenium, Java/Python)
- Perform end-to-end and regression testing, ensuring release readiness
- Own QA for assigned modules, including:
- Test planning and design
- Automation coverage and execution
- Regression sign-off
- Achieve ~70–80% automation coverage with stable, reliable test suites
- Analyze failures, identify defects, and provide clear root cause insights
- Use AI tools (Copilot, Cursor, Gemini, etc.) to generate tests, debug, and improve coverage
- Validate AI/LLM-driven features (prompt/response accuracy)
- Collaborate with engineering on debugging and fix verification
- Contribute to CI/CD pipelines (GitHub Actions)
Skills you’ll bring
- 5–8 years in QA / Test Automation
- Strong experience in Java or Python + Playwright/Selenium
- Solid understanding of UI, API, functional, and regression testing
- Experience with REST APIs, Postman, and CI/CD pipelines
- Exposure to AI-assisted coding tools (or willingness to learn)
- Strong debugging, analytical, and communication skill
Nice to Have
- Experience with VoIP, contact center, or communication platforms
- Exposure to performance or reliability testing
Tech Stack
- Languages: Java, Python
- Automation: Selenium, Playwright, TestNG, BDD
- API Testing: REST Assured, Postman
- CI/CD: GitHub Actions (GHA)
- Dev Tools: Git, GitHub, Jira
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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