Sr IT Systems Engineer

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. Team members are expected to work onsite as required by their role, team, and business needs. Onsite schedules may vary and are subject to change.

Role Hours

The expected working hours for this position are typically from 12:00 AM to 9:00 AM. Start times may vary between 8:00 PM and 12:00 AM depending on business needs and operational requirements.

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

This is an exciting opportunity to own and shape the future of IT operations at Point, supporting a fast-growing global workforce while serving as the primary technology partner for our Manila office. You will lead the end-to-end management of our Apple ecosystem through Jamf Pro, administer Google Workspace, drive security and compliance initiatives, and build scalable automation solutions that enhance the employee experience. As a key member of the team, you'll have the opportunity to evaluate and implement cutting-edge AI tools to improve productivity and operational efficiency across the organization. This role combines hands-on technical expertise, strategic problem-solving, and global collaboration, ensuring seamless support for Point employees worldwide while partnering closely with local Manila vendors. To maximize impact across regions, the position may include a flexible schedule that overlaps with both U.S. Pacific Time and Manila business hours.

Your responsibilities

• Own full lifecycle management of macOS devices using Jamf Pro; lead OS/software patching using Jamf, Nudge, Automox, etc.
• Administer and optimize Google Workspace for the organization, including user management, security settings, and integrations.
• Automate provisioning and deployment workflows (Python, Bash, Zapier, Workato, etc.); proactively identify and implement AI-powered tools to improve IT workflows and team efficiency.
• Configure new employee SaaS accounts as directed; manage Chrome enterprise profiles and enforce security policies (CIS compliance).
• Manage IT tickets and escalations using Jira Service Management, ensuring timely resolution within required SLAs; act as a higher-tier resource for complex Apple-related IT issues.
• Collaborate with security, compliance, and global IT teams; help with other Point IT and IT security projects as directed.
• Manage IT vendor relationships with local vendors.
• Document internal IT processes and contribute to team knowledge base.
• Coordinate onboarding with new employees and contractors; set up and maintain laptops for Point employees in Manila as needed.

About you

• Equivalent of a U.S. 4-year bachelor’s degree program.
• Jamf certified with 6+ years of hands-on Jamf Pro experience.
• 6+ years of IT Systems Engineering experience focused on the Apple ecosystem.
• 8+ years of IT support experience.
• Excellent written and verbal English communication skills.
• Expertise in macOS device management, Jamf Pro administration, OS/software patching, and Chrome profile management.
• Experience administering Google Workspace, including user management, security configuration, and third-party integrations.
• Strong IT automation and scripting skills (Python, Bash, or equivalent), with experience evaluating and implementing AI-powered productivity tools.
• Experience managing SaaS platforms, role-based access controls, and security policy enforcement, including CIS compliance standards.
• Strong technical troubleshooting skills, systems knowledge, and experience managing IT support requests through Jira Service Management or similar ticketing platforms.

Nice to have:

• Experience with Confluence for documentation and knowledge management.
• Administrative experience with Zoom and Slack.
• Hands-on experience with AI tools, automation platforms, and productivity-focused AI integrations.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

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