Account Engagement Specialist
About this role
Octus
Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit: https://octus.com/
Working at Octus
Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.
Role
Octus is looking for an Account Engagement Specialist to join our growing commercial team in London. This is an ideal opportunity for someone eager to build a career in account management and revenue generation. You will own the day-to-day of a defined book of EMEA accounts on autorenewal contracts, focusing on client retention, service quality and relationship building, while working closely with our Head of EMEA Account Management.
This full-time position is located in our London office on a hybrid (3 days in office per week) working model.
Responsibilities
- Own the day-to-day management and support of a defined book of EMEA clients on autorenewal contracts, serving as their primary point of contact
- Handle client questions and queries promptly, including those related to services, user access, training and content
- Maintain regular client contact touchpoints and proactively schedule outreach to keep relationships active
- Think commercially about each client relationship, identifying and flagging potential cross-sell opportunities to the broader Account Management and Sales teams
- Drive high client retention across the book, working to minimise cancellations and resolve at-risk situations early
- Collaborate closely with Sales, Customer Success, Marketing and Commercial Operations to ensure seamless client service and consistent process adherence
- Relay client feedback on product and platform experience to the product team
Requirements
- 1+ year of professional experience, with a strong desire to move into a client-facing, revenue-generating role
- Demonstrated interest in financial markets, credit or leveraged finance
- Organised and detail-oriented, with the ability to manage multiple accounts and workstreams simultaneously
- Excellent interpersonal, verbal and written communication skills
- Proficiency in French or German is a plus
- Collaborative team player who thrives in a fast-paced, high-growth environment
Octus values
- Action Oriented
- Customer First Mindset
- Effective Team Players
- Driven To Excel
Equal Employment Opportunity
Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.
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