Technical Services Engineer I

The Technical Services Engineer I is assists senior IT staff in maintaining the availability, performance, and security of InterSystems’ corporate infrastructure (virtual and physical). This includes on premises, private cloud, and data center environments spanning compute, storage, connectivity, and configuration.

Key responsibilities

• Design & delivery
• Maintain, monitor and optimize private cloud and data center infrastructure (e.g., Virtualization and Containerization, Servers, Storage, etc.).
• Monitor and provide level I troubleshooting for internal and internet-facing applications and services.
• Assist in evaluation and implementation of new technologies to improve reliability, security, and efficiency.
• Infrastructure operations
• Administer on‑premises data center platforms, including servers, storage, network devices, and supporting systems (power/cooling).
• Provide storage administration and support across SAN, NAS, and DAS, including associated storage fabrics.
• Support Windows, Linux and MacOS server operating systems (administration and troubleshooting).
• Monitor and operate backup platforms; ensure backup health and completion.
• Availability, monitoring & incident management
• Proactively monitor system health and performance; identify and remediate risks before service impact.
• Troubleshoot and resolve Level I infrastructure issues; document root cause and corrective actions.
• Security, compliance & service delivery
• Implement and maintain security controls to protect infrastructure and data.
• Complete operational and compliance checks in line with agreed procedures.
• Fulfil service requests within agreed timelines using established request management processes (e.g., ServiceNow).
• Collaboration, vendors & documentation
• Partner with the Network Team on firewalls, switching/routing, and wireless infrastructure support.
• Maintain clear, current technical documentation for infrastructure components.
• Leadership & ways of working
• Contribute to a collaborative team culture.
• Support task automation using agreed tooling and scripting aligned with the automation strategy.
• Provide technical assistance to local staff via the ticketing system.
• Participate in a 24x7 on‑call rota as required.

Required Experience and Skills:

• Experience: 3+ years supporting complex enterprise ICT environments with multiple stakeholders.
• Networking knowledge:
• Hands-on technical capability as many as possible of:
• Microsoft Windows Server, Active Directory, Entra ID
• Linux administration
• Virtualization Technologies (VMware, Nutanix)
• Containerization Technologies (Docker, Kubernetes)
• Storage administration (e.g., EMC Unity, EverPure)
• Scripting: Python, PowerShell, Bash
• Automation: Ansible, Terraform
• Source control and CICD: Git, Perforce

Education and certifications

• Required: Degree in a technical subject or equivalent professional experience.
• Desirable certifications: Microsoft, RHCE, VMware, Cisco, Palo Alto, ITIL/ITSM, AWS/Cloud.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.