Technical Writer

Technical Writers create reusable content to help a variety of audiences easily learn to use InterSystems products. They present complex material to their target audiences. They participate fully in development teams.

The writer performs the following tasks:

• Takes long-term responsibility for a specific, significant subject area. Attends development project meetings and conveys status to other content creators.
• Works on product documentation that describes new features and enhancements for each release. Updates and improves existing documentation on an ongoing basis.
• Researches technical material from diverse sources. Produces coherent, well-structured documentation that defines use cases and describes how to solve problems associated with them.
• Collaborates with the online learning, classroom training, and certification groups to maximize reuse for multiple audiences. May participate in the development of other learning materials.
• Works with stakeholders and mentors to determine the appropriate schedule for documentation projects. Sets priorities, triages incoming tasks, and rebalances workloads effectively.
• Becomes generally knowledgeable about InterSystems products and develops secondary areas of expertise.
• Works to improve documentation quality, process, productivity, and presentation. Raises documentation and cross-departmental issues, and helps resolve them.

Essential Qualifications

• Demonstrated effectiveness in using a variety of computer systems and software
• Excellent writing ability
• Superior interpersonal communication skills
• Basic grasp of technical terminology and concepts
• Willingness and interest in developing autonomy and self-direction in the workplace
• Willingness to learn new concepts and about new technologies

Desirable Qualifications

Previous experience with any of the following areas is a plus:

• Technical writing or similar activities
• Database administration and management
• Cloud-based computing including microservices architecture, Kubernetes, and SaaS/PaaS
• Popular programming languages such as Python and Java
• AI or machine learning
• FHIR, IHE, or HL7
• API management
• SQL
• Object-oriented programming
• Security
• Large enterprise systems or high availability systems
• InterSystems products

Previous work experience of the following types is also a strong plus:

• As a developer
• Writing tutorials or programming examples
• Developing content for online learning
• As a technical editor, or with reviews by a technical editor

Education and Training

Required: University degree or equivalent experience

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.