Deployment Strategist
About this role
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers two core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, and Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product.
We are seeking a Deployment Strategist to lead and project manage our largest and most complex customer deployments. As the primary point of contact for select accounts, you will orchestrate cross-functional teams to deliver successful, timely, and high-impact integration projects. You’ll partner closely with customers, engineering, product, and solutions teams to ensure a seamless onboarding and deployment experience. Your role will be critical in driving customer satisfaction, adoption, and long-term value, while also surfacing insights to improve our products and processes.
What you will do:
- Own the end-to-end project management of large-scale customer deployments, from kickoff, successful go-live, and beyond
- Serve as the main liaison between customers and internal teams, ensuring clear communication and alignment on goals, timelines, and deliverables
- Develop and manage detailed project plans, proactively identifying and mitigating risks to ensure project success
- Coordinate cross-functional resources, including engineering, solutions, and product, to deliver on complex customer requirements
- Lead regular status meetings, provide progress updates, and manage stakeholder expectations throughout the deployment lifecycle
- Surface customer feedback and deployment insights to inform product and process improvements
- Build and maintain strong, trust-based relationships with key customer stakeholders
The ideal candidate will have:
- 3+ years of experience in technical project management, management consulting, engagement management, or a related field in technical SaaS environments
- Experience working with technical products and collaborating closely with engineering teams
- Proven track record managing complex, multi-stakeholder projects with high visibility and impact
- Strong organizational and communication skills, with the ability to manage multiple priorities and deadlines
- Excellent problem-solving skills, attention to detail, and a customer-centric mindset
- The cash compensation range for this role is $150,000 - $165,000
- Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications. In addition to cash compensation, all employees receive an equity compensation package
Merge on the Rise:
Forbes Next Billion Dollar Startups 2023
G2 Fastest Growing Products 2024
Benefits
- 25 days PTO + 10 public holidays
- 100% covered health, vision, and dental insurance
- $200 one-time home office stipend
- Free dinner when working past 7pm
- Annual company offsites and quarterly team events. Past locations have included: Nashville, Sonoma, and the Hudson Valley
Merge is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.
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