Principal Partnerships Manager - Switzerland & Eastern Europe

parloa· Partnerships
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🌍 Remote📍 Berlin Office; Munich Office; Remotely in Germany; Switzerland

About this role

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As the Principal Partnerships Manager for Switzerland and Eastern Europe, you will drive the strategic development of our partner ecosystem in these high-potential regions. You will be responsible for identifying and scaling the strategic partnerships necessary to secure our market presence, acting as the key driver for growth in these critical expansion markets.

This role is designed for a high-impact individual who thrives on market-entry challenges and possesses the drive to build a regional footprint. Working closely with the EMEA leadership, you will play a key role in defining our regional strategy and execute the tactical moves necessary to establish Parloa as the leading Agentic AI solution in the Swiss and CEE markets.

Areas of ownership:

  • Proactively identify, recruit, and grow leading Service Partners in Switzerland and Eastern Europe, leveraging your existing network to accelerate our market entry.
  • Develop joint business plans with partners that align goals and strategies, executing impactful co-selling, referrals, and implementation initiatives.
  • Lead collaborative marketing and sales efforts alongside partners, bringing innovative AI solutions to market with confidence.
  • Conduct regular check-ins and quarterly business reviews with partners, ensuring goals are met and growth is accelerated.
  • Partner with cross-functional teams (sales, marketing, product) to ensure seamless communication and strong alignment on goals.

Who you are:

  • 8+ years of experience in partner management, channel sales, or strategic alliances within the SaaS, Contact Center, or AI sectors.
  • A proven track record of entering new markets and the ability to scale partnership programs from the ground up.
  • A deep, pre-existing network of partners and enterprise decision-makers within the Swiss market and/or Eastern Europe.
  • Outstanding communication and relationship-building skills, particularly when engaging with C-level executives and senior stakeholders.
  • Professionally fluent in German and English, with Turkish language skills being a significant strategic asset.
  • Based in Southern Germany, with a strong preference for Munich, to ensure proximity to our DACH operations and the Swiss territory (nice to have).

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser



 

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Frequently Asked Questions

Is the salary disclosed for the Principal Partnerships Manager - Switzerland & Eastern Europe position at parloa?
The salary for this Principal Partnerships Manager - Switzerland & Eastern Europe role at parloa is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Principal Partnerships Manager - Switzerland & Eastern Europe job at parloa remote?
Yes, this Principal Partnerships Manager - Switzerland & Eastern Europe position at parloa is remote, with team members based in Berlin Office; Munich Office; Remotely in Germany; Switzerland. You can work from home or anywhere in the supported regions.
Which team or department does the Principal Partnerships Manager - Switzerland & Eastern Europe at parloa belong to?
This Principal Partnerships Manager - Switzerland & Eastern Europe position is part of the Partnerships department at parloa. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Principal Partnerships Manager - Switzerland & Eastern Europe position at parloa?
Click the "Apply Now" button on this page. You will be redirected to parloa's official application portal hosted on greenhouse where you can submit your application directly.
When was the Principal Partnerships Manager - Switzerland & Eastern Europe job at parloa posted?
This Principal Partnerships Manager - Switzerland & Eastern Europe position at parloa was posted on Mar 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Principal Partnerships Manager - Switzerland & Eastern Europe
parloa
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