TechOps Manager
About this role
Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.
Our AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system.
Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business.
TechOps (IT) is our first line of technical support, available both in the office and to remote workers 24/7/365. The TechOps Manager is key to maintaining strong relationships between Ocrolus employees and stakeholders and to ensuring service uptime and continuous availability. TechOps Manager is responsible for managing projects and delivering results under tight constraints. We expect our TechOps Manager to have a strong understanding of IT infrastructure and technology, and to be able to work with various business functions.
What you'll do:
- Managing a wide variety of TechOps systems and infrastructure, including PXE servers, proxies, OS deployment, CCTV systems, and physical access control.
- Hands-on triage and technical support for Windows, Linux, and macOS devices.
- Implementing, managing, and supporting network infrastructure, including UniFi routers, switches, access points, and firewalls.
- Monitor and troubleshoot the organization's systems, networks, and applications to ensure optimal performance and availability.
- Proactively identify and resolve technical issues, incidents, and outages to minimize downtime and ensure a seamless user experience.
- Perform system administration tasks, including server configuration, maintenance, and upgrades.
- Conduct IT security audits and implement appropriate measures to protect the organization's infrastructure and data.
- Develop the documentation, including system configurations, processes, and procedures.
- Evaluate and recommend new technologies, tools, and processes to improve system performance, scalability, and reliability.
- Provide technical expertise, mentoring, and overseeing of assigned work for TechOps team members.
- Use team resources to accomplish higher-level objectives assigned by TechOps management.
- Collaborate with external vendors and service providers to troubleshoot and resolve technical issues.
Who we're looking for:
- Proven experience of 15+ years as an IT Engineer in a managerial position or similar role.
- Minimum team management experience of 5 years.
- Experience in Mac OS, Windows, and Linux operating systems (imaging, patch management, troubleshooting, etc.)
- Experience in Mobile Device Management tools (Jumpcloud is a plus),
- Experience in the Administration and management of Jira, Google Workspace, Slack, and other commonly used Enterprise SaaS applications.
- Experience in Single Sign-On for corporate SaaS applications.
- Experience or Knowledge of Squid proxy, PXE, scripting, and automation
- Experience in Project management, documentation, and asset management.
- Strong knowledge of systems administration, networking, and UniFi infrastructure management of UniFi devices.
- Understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, etc.).
- Understanding and knowledge of CCTV and Biometrics
- Excellent problem-solving and troubleshooting skills.
- Strong communication and collaboration skills.
- Willing to work in shifts & travel to Noida/Gurgaon office
- Experience with cloud platforms (e.g., AWS, GCP) is a plus
- Self-starter, team player, Curious, willing to learn, and manage from the front
Life at Ocrolus
We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.
Our culture is grounded in four core values:
Empathy – Understand and serve with compassion
Curiosity – Explore new ideas and question the status quo
Humility – Listen, be grounded, and remain open-minded
Ownership – Love what you do, work hard, and deliver excellence
We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.
We look forward to building the future of lending together.
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