Sr. Strategy & Operations Analyst
About this role
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
Role Summary
The Sr. Strategic Analyst will play a pivotal role in shaping the direction and performance of Kaseya’s Support & Customer Success organizations. This role combines analytical rigor, strategic thinking, and executive-level communication. The ideal candidate is data-driven, comfortable operating independently, and skilled at presenting insights and recommendations to senior leaders.
Key Responsibilities
- Lead analytical deep dives and strategic initiatives that inform CS leadership decisions
- Develop KPI frameworks, forecasting models, and operational dashboards
- Build executive-ready presentations and narratives for SVP and C‑level audiences
- Partner with cross-functional teams (Finance, Sales Ops, Product, Support, etc.) to drive strategic alignment
- Own portions of the team operating rhythm: QBRs, weekly KPIs, governance
- Support team transformation efforts, including process redesign and program rollout
- Maintain strong understanding of customer lifecycle, segmentation, health models, and CS motions
Required Skills & Experience
- 5+ years in Strategy, Analytics, Operations, Consulting, or related field
- Strong executive communication and storytelling; ability to simplify complex analysis
- Proficiency with BI tools (Power BI, Sigma preferred but not required)
- Strong Excel or Sheets modeling ability
- Strong PowerPoint presentation design ability
- Experience in SaaS, subscription metrics, customer analytics, or technical support analytics & operations
- Ability to work autonomously, manage multiple workstreams, and prioritize effectively
Success Metrics
- Quality & Timeliness of Deliverables: Delivers accurate, leadership‑ready strategic analyses, models, and presentations on time with minimal revision cycles required
- Influence on Decision‑Making: Produces insights that directly shape Support/Services decisions - reflected by adoption of key recommendations and recurring inclusion in leadership reviews
- Capacity Relief & Operational Leverage: Effectively absorbs the majority of IC‑level strategic and analytical workload, enabling the manager to reallocate time toward higher‑level orchestration and alignment
- Stakeholder Satisfaction & Cross‑Functional Partnership: Earns strong feedback from Support, Services, and cross‑functional partners for responsiveness, clarity, and effectiveness
- Process & Analytics Improvements: Drives measurable improvements in reporting, frameworks, models, or workflows – targeting reduction in manual effort through standardization, automation, or new strategic tools
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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